"We recently stayed here as a family of 11 – 7 adults (including 3 grandparents) and 4 young children aged between 1 and 3 years old. We were really looking forward to our holiday, but unfortunately it was a huge disappointment.
From the moment we arrived, the service wasn’t great. We had 9 suitcases, 7 pieces of hand luggage and 3 buggies, yet not once were we offered any assistance getting to our rooms. After a long day of travelling, this would have been greatly appreciated.
When we reached our accommodation, we discovered our two “Deluxe” rooms had stairs leading up to them. As we were travelling with toddlers/ babies and buggies, this was completely impractical. We went to reception to explain the situation and ask if we could move. The only option offered was what they described as a downgraded room, with no refund or compensation despite us having paid extra for Deluxe rooms. We accepted because we had little choice, only to find the replacement rooms were virtually identical. The only noticeable difference was that we lost our balcony and instead had a larger terrace area. It left us wondering what exactly we had paid extra for, because there was nothing that felt “deluxe” about the original rooms.
Families with young children should also be aware that there are stairs everywhere throughout the resort. Be prepared to carry buggies up and down constantly.
Food
I’m usually very easy-going when it comes to all-inclusive buffet food and can always find something to eat, but this was honestly the worst buffet food I’ve experienced.
The menu barely changed throughout our stay. Lunch and dinner were almost identical every day, with only one or two dishes changing. Every meal consisted of chips, pizza (which never seemed to be cooked properly as the cheese was barely melted), paella, the same vegetables and dried-up new potatoes.
To make matters worse, many of the serving dishes were constantly empty and weren’t replenished nearly quickly enough. One evening we arrived for dinner at 8pm (service starts at 7pm) and at least seven different dishes were completely empty. I went back around 10 minutes later and they still hadn’t been refilled. I’ve uploaded photos to show this.
The snack bar wasn’t much better. If you wanted anything other than chips, you’d have to wait and hope it was restocked. The selection was extremely limited and once something had gone, that was it. At one point I walked over to tell my husband they’d put out some chicken strips, but by the time I walked back they had all gone. When I asked the chef, he told me there wouldn’t be any more.
Swimming pools
The children’s splash pool was lovely and my daughter really enjoyed it.
However, while there is a soft drinks station nearby, if adults want an alcoholic drink you have to walk right across to the opposite end of the hotel to the main pool bar.
Another disappointment was the pool rules regarding inflatables. We were told that no floats were allowed other than swimming aids. My parents had a very small mesh floating seat and were told to remove it. We also had a baby float suitable for infants and were told that wasn’t allowed either because it was “too big”. In all the holidays we’ve been on, we’ve never experienced anything like this. If you’re planning on bringing inflatables for the pool, don’t waste your money as you won’t be allowed to use them. I’ve uploaded a photo of the float we were told wasn’t permitted.
Facilities
The indoor soft play area was a lovely addition. It gave our one-year-old, who has just started walking, somewhere safe to explore while getting out of the sun.
The standout part of the holiday was the animation team. The two male entertainers who led the daytime pool activities and evening children’s entertainment were fantastic. They were full of energy every single day, made a huge effort with both children and adults, and are a real credit to the resort.
Overall, we left feeling very disappointed. Between the poor room allocation, lack of customer service, repetitive food, constantly empty buffet trays and impractical layout for families with young children, this simply wasn’t the relaxing family holiday we had hoped for.
Sadly, we won’t be returning and wouldn’t recommend this resort to other families, especially those travelling with babies or toddlers."
