Royal Hideaway Corales Beach

"We had a wonderful stay and couldn’t fault the hotel. It was absolutely spotless throughout, and our room was cleaned beautifully every day. What really made our stay special, though, was the staff. Everyone we came across was friendly, welcoming and genuinely couldn’t do enough for us. A special mention has to go to Angie at breakfast, who was brilliant and always made us feel so welcome, and Andres in the Latitude Bar, who looked after us so well. Nothing was ever too much trouble. One thing that really stood out was seeing a member of staff being presented with a Staff of the Week award. The other staff members were all gathered around applauding and congratulating them, which was lovely to see. There seems to be a genuinely great team spirit at the hotel, and I think that really comes across in the way guests are looked after. The level of service throughout was excellent and really added to our holiday. A beautiful, immaculately maintained hotel with a fantastic team. We would happily return and wouldn’t hesitate to recommend it."

"I’ve visited Tenerife many times, but this was my first stay at this particular hotel. We arrived early knowing the room wouldn’t be ready, but ended up waiting until after the advertised check-in time regardless. The public areas aren’t air-conditioned, so it gets uncomfortably hot. The hotel layout is also confusing — reception just hands you a map and leaves you to find your own way. Breakfast was a mixed bag: the buffet itself was great and staff were excellent, especially with allergies, but the cooking station was understaffed, leading to long queues, and coffee orders were inconsistent. The room itself was lovely, though the open-plan bathroom felt like an odd design choice. Housekeeping, on the other hand, was faultless — the room was cleaned to a high standard every day, right on time. The gym was well-equipped and a great size too. Other things fell short. I waited 32 minutes at the pool bar before a waiter even offered me a drink. The pool itself wasn’t clean — the water wasn’t clear. And in the evenings there’s no hotel bar, nowhere to sit, and no entertainment at all. The location is good, with plenty of restaurants nearby in La Caleta, but overall I wouldn’t stay here again - raring for me is 3.5"

"When I checked in, I noticed that my former partner’s contact details were still attached to my booking. I immediately raised this with reception, made it absolutely clear that the details were incorrect and specifically stated that nothing was to be sent to those contact details. I also crossed out the incorrect information and provided my own details on the documentation. Despite this, the hotel subsequently sent my former partner a dinner reservation confirmation. I immediately reported the incident to the Duty Manager and requested to speak with the General Manager. The response was slow and I was repeatedly left having to chase for updates rather than being proactively reassured about what was being done. Since returning home, I have attempted repeatedly to escalate the matter, including contacting senior management within the Barceló Group. Despite this, I have received no meaningful response or acknowledgement. I have emailed 5 times and contacted the hotel via telephone 2 times this week. Again I have had no response."