Princess Inspire Teneriffa

"I was really looking forward to checking in to this hotel and being looked after for the week. Unfortunately, despite this hotel’s impressive interior, and the generally pleasant staff; what is offered is far from an all-inclusive experience. Let’s start with the good: - beautiful hotel - Very clean - Rooms are very nice - pleasant staff (overall) The not so good: It was really expensive for what turned out to be actually on offer. There are hidden charges at every turn and I was moved from areas of the hotel twice, when told I didn’t have the “gold band”. Some issues to highlight: - the “all-inclusive” ends at 11pm. However, the bar remains open for an hour and you must pay for your drinks after this time. - sunbeds are booked on the app but you must pay extra for a lot of the nice ones, or the beds in a good location, you also do not have access to a certain area of beds even with all-inclusive. - The roofless bar closes at 5pm, there’s also no snack menu available from there. - Snacks behind the other bars are an extra charge. - The bar with a snack menu stops this service at 5pm. - Select drinks available, but a LOT of the popular cocktails are on a separate menu that must be paid for. - The quality of the buffet food is okay, not great. Often cold. - My shower flooded on first use, presumably due to lack of maintenance but this was rectified quickly by helpful staff. - There is an à la carte restaurant I was told I had access to for one night in my 4-night stay. No problem. A friend joined me on the same booking but was only staying for two nights. The hotel wanted to charge us an extra €36 for her to join me for dinner, because she was “only staying for 2 nights”. Extremely poor policy, given that if we only have access to it once in a week then surely it doesn’t matter when it’s used. Overall it felt like every turn was an opportunity to squeeze more money out of supposedly “all-inclusive” guests. I felt uncomfortable and embarrassed at times in the hotel, unsure if I was sitting in the right area or would be moved. None of this tiered service was explained to me when I booked in initially and it’s not clearly laid out in the hotel either. It did not meet my expectations as an all-inclusive experience whatsoever and would be far more accurately described as “full-board”, with meals and select drinks covered. Not all-inclusive. I left the hotel during a lot of my stay to eat and drink on the much more reasonably priced promenade in Costa Adeje."

"Room was spacious and clean, the room was quite, the location is just right for shops, restaurants and the beach. the atmosphere was amazing on new years eve with everything thought of, great service and staff were amazing. we went All inclusive and the food and drinks were all of the best quality."

"This hotel is amazing and world class. The staff are all attentive, however we will not return because of the parasol problems for us. They are fixed and cannot be moved, so if you want shade, you have no chance. We had Esencia access but those beds are nowhere near a pool, so having a dip would have meant taking stairs. However down on the main floor, near the pools, again the parasols are fixed. This wasn't a problem this trip because we had no sun! My husband loves the sun, me not so much. I would have had to go 50 yards away from him to sit in the shade, where a moveable parasol would have sorted that. That may seem trivial but for me it's essential. Apart from that, I couldn't fault this hotel, for food, rooms, cleanliness, staff anything."