H10 Costa Adeje Palace

"Location - excellent. It’s far from the commercial busy bit of Tenerife and close to La Caletta which is a nice small fishing village and small restaurants. Close to Playa Del Duque and the nice parts. Close to nice hotels too. A nice walk to Fanabe. Atmosphere - typical resort atmosphere , big pool, calm lobby. Nice balcony. Rooms - basic but everything you need. You need to pay more to use the safe, no tea and coffee making facilities unless you pay extra. Bedding not changed in the 10 nights we stayed there. Cleanliness of the room is poor - big clunks of dust under the bed, wardrobe dusty, crevices not cleaned. Value - this hotel upsells everything. You need to pay to use the pool tables, pay for the safe, pool towels if you want them changed, kettle for the room. Buffet - not to our taste but has something for most preferences. Surprised the paella was flavourless. The service was poor especially from the guy who served the omelette and crepe - he is terrifying, my son was scared to order from him. The food is poorly labelled. It would do better if it had more variety for international palettes. It’s mostly a beige buffet with a salad bar and bread bar. No curry’s or variety of this sort. We were half board and was able to swap lunch/dinner. Entertainment - children disco every night at half 8 with the same playlist - kids entertainers were great. adult entertainment at 9:30pm - good variety and effort from the performers. Piano bar has entertainment at half 8 too. Our Favourite atmosphere in the place. Staff - mostly stern and unfriendly . Big shout out to Brahmin (buffet and bar service staff) such a lovely guy. Lucia at check in was abrupt and abrasive - impatient and didn’t provide any information or welcome when we arrived. Was told to read the website QR for info about the hotel and wasn’t forthcoming when asked questions. Gym - not well equipped! Half the dumbbells were missing. Bikes without tracking screens. One rower. Brand Bodytone. One cable machine. One kettlebell 16k - you’d be lucky if it’s in the gym. One leg curl / extension machine. For a 4 star hotel the gym Needs massive investment. No mats for stretching either. I did a few workouts just to get heart rate up and I used one dumbbell if I could get the right weight. The aircon was never on when I was in there either. The gym has a shower, Turkish bath and sauna and a small indoor pool connected to it. Pool - very deep. From 1.45 to 1.95m. Most of the pool is deeper than 1.55m. Just a small section is 1.45m. Large pool area. Nice fresh water section too. People Reserve beds from 9am so some days it’s hard to find a bed. There’s a kids splash bit which is good and a kids paddle pool. There is no pool side service so you’d have to order at the bar. Overall - pretty hotel, great location, great pool area if you can get a lounger. I wouldn’t book here again."

"This hotel was nice enough, great for kids, the jungle pool is fab and shallow enough we could let our 4 year old in there without always being in there with him, there is a life guard patrolling at all times. Al a carte restaurants are lovely, buffet for breakfast is great, dinner a bit hit and miss, pool snack bar is nice that you can order food however the stuff you help yourself to could have a bit more variety. Things I had issues with - no tea and coffee making facilities in the room? I have never seen this even in budget hotels. We have small children and up really early, it would be great to have a coffee on the balcony looking at the amazing view. On a similar note - I have stayed in h10 hotels here and there have been water stations dotted around where as here you have to wait in line at the bar to get water and other soft drinks, pretty annoying when there’s long queues. Cocktails were mediocre and things like espresso martinis are not included on AI you have to pay for them. Just an fyi - preferred roof top bar is adults only so cannot see the value in booking preferred if you have children unless we missed something. This one is not the fault of the hotel but jet2, jet2 have this hotel listed as having a swim up bar which they don’t so please be wary of this if this is a selling point for you. Overall a nice hotel, very clean, staff nice and great for kids, close to Costa adeje and a lovely prom but could have easily for 5 stars with simple tweaks."

"Hotel was lovely, three massive pools and a great kids jungle pool with slides! Views of the sea are fantastic! Easy wrist bands for room access and to pay for drinks if you’re not all inclusive! We will return as had a fantastic family holiday "