Seth Punta Prima

"My daughter and I have spent our holidays here several times as we have always had a great time. The hotel has now changed ownership (we booked our stay under the previous name and were not advised of the change until many months later) and the result means we are now looking for a different hotel for our holidays. The hotel is now badly maintained: we had black mould in our shower, rubbish is left for days in the pool/sun lounger area, weeds have not been cleared from the paved areas and one of the cubicles in the ladies toilets near the restaurant could not be locked for the entirety of our 2 week stay despite our reporting the issue. The animation team works hard and are very welcoming but the activities are not as varied as in previous years and offered on a two-day rolling programme, so frankly boring. The evening entertainment is also very limited. The Saturday evening live music and the cocktail trolley have completely disappeared. So much for a fun environment. The food offer was disappointing on a daily basis. It is now of mediocre quality, poorly presented and over repetitive. The "hot" food is at best tepid and the only way to heat food is by using a cheap basic microwave that takes 5 minutes to bring anything to a reasonable temperature. The desserts are uninspiring (seriously, do you think I want to eat jelly at all, let alone every day?). There is no freshly pressed fruit juice at breakfast and very few Menorcan specialities at dinner. The dishes are poorly labelled, if at all, and no allergy information is provided. The wine provided in the restaurant is absolutely undrinkable. The menu at the outside bar is a shadow of its former self. The recyclable cup system is an absolute joke, not thought through and hugely inconvenient. I support any environmental effort but I don't see why I should have to take a dirty cup back to my room at the end of the day and wash it myself. I can think of at least one solution to this problem. The only redeeming feature is the long standing members of staff who do stellar work but must be disappointed in the changes they are witnessing. The hotel is rated 4 star (probably because it has a spa) but in reality it is 2 star and has LOST ITS SOUL."

"Just returned from our 21st year at this hotel going back to 2005 when it was the old 3* Barcelo, to being redeveloped 2010ish and reopening as the 4* Barcelo to being rebranded about 7 years ago as the Occidental and now this year under the new ownership as Seth Punta Prima. We booked the hotel in August 2025 when it was the Occidental before its sale to the Set Group expecting the same facilities and quality, how wrong we were. Pool bar use to do great meals such as a good array of fresh salads, a nice nacho dish along with the usual array of hamburgers hot dogs and sandwiches. This year the salads have disappeared replaced with a German potato salad whatever the hell that is, the nachos have gone but there is now a tapas selection on the bar menu but according to the Set Group tapas consist of chicken nuggets or chips Main restaurant the food is putting it mildly bloody awful, to the extent I spent most of my holiday living off chips Bar Golf, use to be a great stop off on the way back from the beach, free entry and all inclusive, this year an adult has to pay 25€ and a child 12.50€ to enter, that’s 75€ for a family of two adults and two kids to get the day pass and the drinks are no longer all inclusive. Whilst we were there it was World Cup, all the games were shown live on the tv at the pool bar until the night of England v Norway when a minute before kick off they had a technical hitch with the tv and the tv went down, later transpired that the technical hitch was that the management would not pay for it to be broadcast So 21 consequetive years of going to this hotel this as the last year we won’t be going here again"

"Check-in was straightforward, and the lady on reception was lovely and welcoming. The lack of air conditioning was a major issue. There was no A/C in the lobby, it had been broken in the restaurant all week, and there was none in the evening entertainment areas. With temperatures consistently in the mid-30s, this really needs addressing. Our adjoining family room made a brilliant first impression. It was spacious, clean, and having two bathrooms was a real bonus. Unfortunately, both showers were unusable as the water constantly fluctuated from scalding hot to freezing cold without warning, and the water pressure was very poor. We reported this to reception and were assured it had been fixed, despite us being in the room all evening. It definitely hadn’t been. When we raised it again, we were simply told there wasn’t a problem and the receptionist shrugged it off. We spent the entire week unable to use the showers properly and had to rely on the shallow bath for our family of five. On a positive note, the kettle in our room didn’t work initially, but it was replaced quickly. The food was okay but very average for an all-inclusive hotel. We actually chose to eat out on two evenings, and there are some excellent restaurants along the beachfront. There were no themed nights, and the menu was largely the same every day with only minor variations. By the end of the week, we were really struggling with the lack of choice, and I wouldn’t consider us a particularly fussy family. The drinks system was probably our biggest frustration. On arrival, you’re given a card which has to be exchanged every time you want a drink in a plastic cup. This makes your all-inclusive wristband feel completely pointless. We found the whole system inconvenient and unnecessary, and it’s one of the main reasons we wouldn’t return. The pool snack bar was also disappointing. It mainly offered a few biscuits and pre-made sandwiches from a small hatch. Burgers and hot dogs could be ordered, but we tried them once and found them inedible. The pools themselves were lovely and very warm, which our children really enjoyed. The splash area was excellent. However, the sloped entrance into the shallow end of one of the pools was extremely slippery and could be a safety concern. Sunbeds were another issue, with most being reserved by towels before 10am, so finding one later in the day was almost impossible. The beach was beautiful and only a short walk away, which was definitely one of the highlights of the holiday. The location is excellent, being only around 20 minutes from the airport and close to plenty of restaurants and shops. The only downside was the number of mosquitoes in the evenings. Overall, we wouldn’t return to this hotel because of the drinks system, repetitive food, broken air conditioning, and unresolved shower issues. It’s a shame, because the location is fantastic and, without those problems, we would happily have considered coming back."