Insotel Punta Prima Resort & Spa

"Let’s start with the pros and cons for each area Rooms We found the rooms to be spacious and was all we needed for a couple Cons The room was very tired and really did need some upgrade. The room had ants which could’ve been worse as it could’ve been cockroaches Pool Pros The pools were amazingly warm such a pleasure to swim. We went to all of the pools and enjoyed every single one of them Cons There are several repairs that should be done around the pools for example tiles that need replacing and it is very very slippery around the pool would recommend always wearing crocs or some kind of footwear Beach Pros Beach was absolutely amazing lovely sand and the most amazing blue clear water. You can see the fish swimming underneath. And it was just a small stroll from the hotel. Cons For us, there were no cons Grounds The grounds are immaculately kept and the staff worked tirelessly to keep it this way. It really is a pleasure to walk to each area. The hills can be steep but I have issues with walking and I never found them a problem Restaurants We will start with the à la Car restaurant We went to the Italian restaurant and the food was absolutely amazing, and we certainly had no complaints The main restaurant food was plentiful wasn’t very hot however for me there was a microwave and I could heat my food Cons The restaurant was inundated with flies Which is one thing I can’t personally abide they were crawling all over the food so I really struggled with this. However lots of people found this not an issue and just continued to eat the food. I guess it’s just an individual concern. Overall we had a good holiday despite the ants and the flies we managed to survive would I would say as a five star absolutely not? I’ve been stayed at many five star resorts. This has to be no more than a 3+ The only other thing and I do feel strongly about this when we got here each room had a €60 tax now we had two rooms to the holiday cost us extra €120 whilst I do appreciate TUI do say there is tax to be paid. I think they should have been more transparency. They know the same as every tour operator knows what the taxes are, they should be transparent in passing this on to their clients because there are some families have two or three rooms and this is a huge additional expense so honesty and transparency should be your top priority TUI not just your profit"

"If you don't have children I don't think this is the hotel for you. It really is a massive complex and the dining room can be chaotic at times with 3 huge rooms that you are shuffled between and then sent back by the staff that want to close one of the areas to be told to go back by another member of staff. As said in previous reviews choice can be pretty poor sometimes and only luke warm at best. Booked to go in the Italian restaurant but then cancelled due to a pigeon sitting on the bread display and staff doing nothing about it. The plastic cups that you get served a beer in are the smallest I have ever been given at an all inclusive hotel and the soft dinks in the dispensers are very poor and covered in wasps. Also think 20 euro per towel deposit that has to be paid on a card is a bit strange in this 5 star resort.(and you have to collect it from a room up on the hill which could be difficult for some guests). The rooms were very clean and we were lucky to have a room on the front with a view but don't think I would have liked to be in the blocks behind. Bottom pool area was very busy and floor was dirty. When in the pool expect to dodge balls or missiles being thrown from all angles by other people using the pool. Outside the resort the beach is lovely with crystal clear water and a few bars and shops. Overall we enjoyed our stay but try another more adult based hotel next time."

"I honestly don’t know where to start with this review. I’ll begin with the only real positive about this hotel: the grounds. The grounds are beautifully maintained and the pools are lovely. Unfortunately, this is where the positives end. The food The biggest disappointment by far has been the food. Quite honestly, it has been inedible. I want to stress that I am not a particularly fussy or picky eater. In fact, I will normally eat pretty much anything, but I have never eaten so little on a holiday in my life. I have travelled here with my husband and our 15-month-old daughter, and we have genuinely struggled to find anything suitable to eat. The food is extremely bland, repetitive and, at times, simply unappetising. There have also been occasions where food has completely run out, leaving guests waiting for it to be replenished. What is even more concerning is the hygiene around the food. There have been flies crawling around the food, as well as ants on the floor. This is completely unacceptable in a hotel of this size and price. Our daughter has practically lived on watermelon for the duration of our stay because we have struggled to find food that she will eat. As parents, this has been incredibly disappointing and stressful, particularly when you have paid a significant amount of money for what is supposed to be a family holiday. I have eaten at many buffet-style hotels over the years, and this is honestly one of the worst I have experienced. The staff Unfortunately, the service has also been a major disappointment. Some members of staff have been rude and unwelcoming, and we have repeatedly felt as though we are being dictated to rather than looked after as guests. We have also experienced staff driving golf buggies around the resort at what feels like an unnecessarily high speed. On one occasion, we were walking back from the children’s disco in the dark with our daughter in her pram. A golf buggy came towards us at speed and, seemingly, did not see us. We had to quickly move onto the grass verge with the pram to get out of the way. This was extremely frightening and, in my opinion, completely unacceptable in a family resort where young children and pushchairs are everywhere. Queues and drinks The queues throughout the resort are another major issue. Something as simple as getting a drink involves standing in a queue, which becomes particularly frustrating when you are travelling with a young child. The drinks dispensers are also in a poor state. There have been wasps and flies crawling around the areas where you pour your drinks, which is absolutely vile and raises serious concerns about hygiene. Even the drinks themselves have been disappointing. On several occasions, ordering a Coke has resulted in a drink that comes out almost completely clear rather than resembling Coke at all. Toilets and cleanliness The toilet facilities are another area where this hotel falls short. The women’s toilets by the main pool do not have baby-changing facilities, which I find extremely disappointing for a resort that markets itself as family-friendly. The restaurant toilet does have a baby-changing facility, but during our stay there was faecal matter smeared up the wall. This is completely unacceptable and should never be the condition of a public toilet, particularly one being used by families with young children. Air conditioning The lack of effective air conditioning has also seriously affected our holiday. There is no air conditioning in the buffet restaurant and no air conditioning in the bar, despite the temperatures being extremely high. I want to be able to enjoy the children’s evening entertainment and dance with my daughter at the mini disco, but it is simply too hot. I don’t feel comfortable letting her run around in those temperatures, so I end up sitting at the table — and even then, I come back absolutely sweating. For a resort operating in such a hot climate, I would expect the main indoor communal areas to have adequate air conditioning. Value for money I paid over £2,500 for this holiday, and I genuinely cannot understand how this hotel is considered to offer good value for money. Based on our experience, I would value this holiday at no more than around £750 per person. The standard of the food, cleanliness, service, facilities and overall experience simply does not match what I would expect from a hotel charging what we have paid. In my opinion, this hotel is nowhere near the standard I would expect from its current rating and should be considered a 3-star hotel at most. We came away expecting a relaxing family holiday and instead have spent much of our week disappointed, uncomfortable and frustrated. The beautiful grounds and pools cannot make up for the significant problems elsewhere in the resort. Unfortunately, based on our experience, I would not recommend this hotel and would not return."