HM Isabela – Adults Only

"A lovely clean, quiet and centrally located hotel. The food has been ok, always found something to eat. Drinks ok but obviously cheap versions. The pool area is quiet. Safe is free, pool towels €10 refundable deposit and can change them any time. Loads of places to sit, inside and out. The hotel is attached to an Irish bar, Irish Soul, not happy that people in that bar can wander through the hotel, not great for your security! Other than that it's a lovely place."

"Room very small, to be fair was very clean, towels and bedding stained. Had to use the App for extra bed pillows. Lack of storage for cases. Tea and coffee tray, tea no English tea no milk. My friend and I booked all inclusive for 4 nights I felt that bottles of water should have been provided free and to be told it would be 3.25 euros for a 500ml bottle, and then to be offered a cup of water. I have stayed in lots of 4 star hotels and have never had to pay for bottled water. If you use the WiFi in the hotel forget it as it kept disconnecting. The food was not very good at all we went in for breakfast the toaster was a nightmare you had to put the bread in 6 times before it looked like toast. The HP sauce bottles the top of the bottles need to be kept clean it was a sticky mess, build up of sauce, watered down orange juice. We arrived late hours of the morning and were not issued with bands, we were not challenged going into the restaurant at all and asked at reception should we have bands. There was no entertainment at the hotel either on the evening, which would have been nice. The pool area was nice and there was no reserving off beds. To be fair this hotel needs to be a 3 star not a four star."

"Pleasantly surprised by this charming and welcoming cozy hotel in the center of Santa Ponsa. Spacious, clean, neat, and very close to the pretty beaches and, above all, very quickly accessible to the superb bike paths. I must insist on the kindness and professionalism of a RECEPTION team that leaves me with a good memory: Lucy for answers to emails sent before my arrival, Denisa for her great welcome and perfect management of the check-in for the room adapted to my case, Marga and Juan for having resolved a special booking request directly with a lot of patience and EFFICIENCY, and Toni and Mamadou for their wonderful kindness and great seriousness in all respects. I do not forget the restaurant team who, after a busy season, keep smiling and work seriously to satisfy us as best as possible, and obviously the cleanliness at all hours from the entire cleaning team. A good hotel level and good value for money. BRAVO Highly recommended!"