"We stayed at Hipotels Mediterraneo Club in Sa Coma for what was supposed to be a relaxing family week in May, but we ended up checking out after just 4 days and will never return. The hotel markets itself with air conditioning as a key feature, but this turned out to be completely misleading.
The positive points first: there is plenty for children to do. The swimming pools are a big hit, there’s a decent playground, and the mini club kept our 2-year-old entertained during the day. That side of things worked well for a family with young children.
Unfortunately, almost everything else fell short. The food was very average and evening entertainment was poor.
The real disaster started after day 3. The hotel suddenly switched off the air conditioning system across the property despite it being over 20 degrees every day. Instead of cooling, the hotel turned on heating, leaving our room unbearably hot at night. Me, my pregnant wife and our 2-year-old son struggled to sleep at night due to having no air condition. There was a roof fan in the main bedroom but this was broken.
This is false advertising – the hotel clearly states it offers air conditioning, yet they disabled it without warning based on what they claimed was a “majority” preference.
I emailed the Deputy Manager, Jose Miguel Hernández, to complain and request a solution or partial refund. His response was shocking. He explained that because the weather had turned cooler, most guests wanted the AC off and heating on. He then suggested we simply leave our balcony door and windows open at night if it felt too hot. We were on the third floor with a toddler – this was an outrageous and unsafe suggestion. Not only is it a fall risk for a 2-year-old, but it would also let in flies and mosquitoes, which we already noticed in the room. He refused any refund for the remaining three nights we didn’t stay. We therefore left early and have instructed our bank to dispute the charge. I will also be reporting this to the relevant consumer authorities. When checking out, I met Jose Miguel Hernández in person. He was extremely rude, arrogant and intimidating. When I expressed how unacceptable his suggestion was regarding the balcony door with a small child present, his reply was that I “should have better control of my child.” This level of customer service is appalling and shows zero regard for guest safety or satisfaction.
Included are photos from AccuWeather of how warm it was during our stay and one of the email responses I received from the Hotels deputy manager.
My strong advice to anyone considering this hotel: look elsewhere. The lack of proper air conditioning in a family resort, combined with dismissive and rude management who do not prioritise guest comfort or safety, makes this place one to avoid. We will not be returning and regret the portion of our holiday wasted here."
