"The hotel is situated in a quieter area of Playa de Palma, just four minutes from the airport — yet completely undisturbed by aircraft noise as it is not on the flight path. It is also only 100 metres from the beautiful 7km stretch of soft sandy beach.
From the moment we arrived, the staff were warm, helpful and welcoming, and the hotel itself was spotless throughout. The rooms are a comfortable size; we were fortunate to have a beach-facing view overlooking the outdoor seating area. Road noise is minimal, and the location is pleasantly removed from the livelier parts of the resort.
The hotel is family-friendly (although there were only a few children during our stay) and the hotel provides all the amenities you’d expect from a 4-star property, including toiletries, robes, slippers and sweet treats left on the bed after housekeeping. Towels are changed daily, and bedding is changed every three days. The rooms are clean and light.
Most guests are German, French or Spanish. We only came across another English couple on our final day, which didn’t bother us at all. Please do note this area of Playa de Palma is mainly German, with bars catering especially.
The hotel breakfast was outstanding, with everything you could wish for – a fresh smoothie bar, live cooking stations for pancakes and eggs to order, yoghurt and fruit, and an enormous selection of hot dishes. The themed pop-up stations changed daily, offering something new and interesting each morning.
The pool bar offers amazing food at reasonable prices, with huge portions. The nachos are incredible (10 euros), and even the toasties come with fries (7 euros), there's plenty of veggie and vegan options too.
The only slight drawback was the availability of sun loungers. With over 300 rooms and roughly 100 loungers in total located around both pools, they are taken quickly. We noticed several guests reserved beds for hours without using them. This is simply an observation and something the pool bar could easily manage to ensure a more fair and friendly system.
Hints and tips:
The transfer from the airport to the hotel takes no more than five minutes with plenty of taxis waiting outside; they do have a minimum charge of 17 euros each way. The hotel is also very happy to order a taxi for your return journey.
Visiting Palma city, the bus is 2 euros each way, and the bus stop is located just outside of the hotel (Turn right onto the main road). Number 25 takes you initially to the Cathedral, or if you remain on the bus, it takes you to the designer shopping area of the city, with direct access to the old cobbled streets. I'd suggest getting the bus before 10 am, as once they are full, they drive straight past the stops, and the hotel is located towards the end of the pick-up points. Only pay the driver, and coins or a 10 euro note is preferred (Nothing higher is accepted)
Hotel check out is 11 am, and although reception advises there are showers and changing facilities in the spa (It's not a wellness spa- more a small indoor pool- the sauna and Turkish steam room is not currently operating), this is a single shower (M & F), so many guests have to change in the reception toilet area.
Verbano - Italian restaurant located a short walk away, Fabulous authentic cooking and lively atmosphere."
