"Stayed here for a week with my 5-year-old, just the two of us. I’d read the reviews before we arrived (and, of course, read even more after I’d booked 😂), so I had a fairly good idea of what to expect.
Overall, we’ve had a really enjoyable stay. There are a few things worth knowing, particularly if you’re travelling with young children, but for us the positives definitely outweighed the negatives.
The negatives first…
Yes, the lifts are slow! They could definitely do with an upgrade, and they’re quite small, so if you struggle with enclosed spaces you may find them uncomfortable. That said, they’re still preferable to walking up nine flights of stairs armed with bags and a five-year-old!
The drinks/token system is probably my biggest gripe. I can kind of see the logic behind it, but it feels like more effort than it’s worth. On arrival, each guest is given two plastic tokens which you exchange for a drink — including water. You can only order two drinks at a time. This didn’t really affect us as there were only two of us, but I can imagine it becoming annoying for larger families or groups.
My little one doesn’t drink fizzy drinks and there isn’t really squash available. There is cordial, but it wasn’t the greatest. There’s a supermarket just a few metres from the hotel, so I bought a bottle of squash there and used it to top up his water.
The all-inclusive drinks menu could also be clearer, particularly regarding which cocktails are included. Generally though, it’s the sort of bar selection you’d expect from an all-inclusive hotel.
The pool doesn’t open until 10am, which is worth knowing if you have an early-rising child! There isn’t a great deal for little ones to do around the hotel while waiting for it to open. Once it does, however, there are plenty of sunbeds.
Pool rules also seem to vary depending on which lifeguard is working. Some days inflatables weren’t allowed apart from small children’s swimming aids; other days they were. It seemed to be a bit of pot luck.
Food & cleanliness
We thought the food was nice. You’ll always hear complaints about all-inclusive buffets, but you have to remember they’re catering for huge numbers of people. Yes, you’ll see some repetition, but what we had was very nice and we always found something to eat.
The hotel itself is clean and I couldn’t fault the cleaning staff. Our room wasn’t necessarily made up every single day, but cleanliness was never an issue.
One small thing — there are no shelves in the bathroom and very little space around the sink. If you travel with lots of toiletries/cosmetics, bear that in mind!
Location
The location is brilliant. You can reach Palmanova beach whichever direction you turn out of the hotel. I found turning right, walking down past the Palmanova Palace and then turning right again was the easiest route with my five-year-old. Either way, you can be at the beach within a few minutes.
There are plenty of shops nearby, as well as the supermarket almost immediately outside.
Taxis are easy to arrange through reception. A taxi into Magaluf cost us around €6.20 each way. Alternatively, it’s roughly a 20-minute walk, relatively flat and well signposted.
There are also reps in the hotel who we found really helpful.
Excursions
If you’re considering the Pirates Adventure show, do it! We thought it was amazing. Our pickup was from the Aquasol Aparthotel, which was roughly an eight-minute walk from the hotel.
We didn’t really watch the hotel entertainment during our stay, so I can’t fairly comment on that.
Overall
For me, most of the negatives are relatively minor things that are useful to know about rather than reasons not to stay here. The lifts need updating and I’d happily see the back of the drinks-token system, but the hotel is clean, the food is good, the location is excellent and we’ve found the staff helpful.
As a mum travelling alone with a five-year-old, I felt the hotel worked well for us and we’ve had a lovely stay. I’d happily recommend it — just pack some squash if your child isn’t a fizzy-drink fan!"