O7 Be Klub Kalma (formerly O7 Bellevue)

"DO NOT go here, disgusting filthy place, we paid for a balcony we didn’t have one when we arrived. The lift was faulty so had to carry 3 buggies and a 1,2,3 year old up 5 flights of stairs. Room was cleaned once in 10 days, shower was broken and the air con and on 3 occasions this place didn’t have towels to give to its guest. My 1 year old grandson was crawling around in filth, people were constantly moaning. DO NOT waste your money. This was the worst holiday I’ve been on. Between myself and my son we contacted easy jet 22 times. It’s bad enough you have to sleep and shower in dirty conditions, you then get bit to death. Awful place I wouldn’t call it a hotel."

"Rachel from the animation team was amazing, super friendly and really made us feel welcome every evening. The hotel are very lucky to have her! The rest of our stay was awful, no air conditioning for 4 days, raw food and reception were very unhelpful."

"Absolutely shocking!!!! DO NOT BOOK! we arrived at hotel late afternoon, to be told our rooms weren't ready we cud leave luggage round back and go across road to change if needed. when we went across were told that the only place to change was a tiny toilet. The heat was horrendous and there was urine all over the floor to top it off it was miles to walk to nearest place to get a drink. As had wrong coloured wrist bands to use that restaurant even tho we were all inclusive. We finally got our room after spending 2 hours trying to find somewhere cool and shaded to sit with the kids it was choca cudnt get moved for family's and groups of people. The room basic and not set up for the 5 people we had booked very small balcony at reception you had to pay 10 euros for TV remote but the TV was smashed, miles to walk back to reception and key cards didnt work. We had no towels and when asked cleaner in hallway she said no towels go to reception so once again another walk back to reception and back.by this time we were exhausted. We went to put air con on but it didnt work the air con situation went on for days the outside temperature was 44'c and the room even hotter staff at reception just looks at you like yr stupid, and say nothing they can do, i have asthma and having to use my steriod inhaler and struggled to breathe again explained to reception who shrug there shoulders. The resort itself is so big with so many apartment blocks that they just havnt got facilities to match. In the morning we went for breakfast and the food was uncooked and really scabby you cant get sat at a table and wondering round while people push and shove to get the food place is hot and again no air-conditioning. We come back to the hotel room and got changed to go down to the pool. Wow the pool!!! They DO NOT OPEN TIL 10am people cueing from 9am at various gated which are locked security removing all towels if people hop gates before opening. Once all gates are open the lifeguard shouts go! And its a free for all running for sun beds again pushing and shoving and people shouting at each other. If yr lucky enough to get a bed it had no shade or an option to get shade people were buying their own parasols the pool bar and snack vans dont open til 11am so in the extreme heat you cant even get a drink unless you buy from the shop which defeats the object of being all inclusive. All 9 pools are the same. We tried a different pool the next day but it was dirty and the sun beds were broken people could jump into pool but the steps to get out were hanging off and no top step very DANGEROUS. After 4 days of constant complaining we finally got a room change with 2 days left of our holiday which so far had felt like a nightmare! We were changed from lagoon 2 to garden 1 but even tho room was nicer with air-conditioning still miles away from everything. The entertainment team were amazing the only good thing however at the show garden there's not enough seating and ques for days to get drinks due to the heat and water all round us the mosquitos were out in force ive never been bitten but im leaving covered in large blistering bites NEVER AGAIN would I come back even if it was free."