"My partner and I had a lovely 5-night stay at the end of June at Inmood Aucanada. Our overall experience was great, with just a couple of disappointing experiences at the end of our stay, and a few general things which could be improved.
Location
The hotel is in a great location with stunning views over the bay. It's definitely one for you if you'd rather be out of the main hustle and bustle and are looking for a quiet stay. If you want to be close to Alcudia town and beach though it might not be the place for you, though the bus service to the port and the town centre runs right past the hotel so is a great way to go a bit further afield!
Room
We stayed in a garden view room as we wanted to save a little money rather than opt for the sea view. Our room opened out onto small terrace (in place of a balcony) with a table and chairs and a drying rack for our swimwear. Beyond the terrace was a garden which was shared with a number of other rooms. Thankfully all other guests were respectful of privacy and no one came around to our side of the garden or to our terrace.
The bed in the room was huge, and very comfortable. The air conditioning worked brilliantly and we also had a ceiling fan so we were nice and cool at night. The shower was great and we had plenty of hot water on demand. My only comment would be that the shower door didn't quite close properly and there was no bath mat or barrier so the bathroom floor would get quite wet whenever we showered. The bathroom door was a wooden slatted sliding door so provided some privacy but not a lot. Was fine for us but if you're not very comfortable with the person you're sharing the room with it's worth being aware of!
Food
The food in the main buffet at breakfast and dinner was delicious, with so much variety and some delicious local foods to choose from. I'm lactose intolerant but chose to just manage this myself rather than involve the staff. I had emailed reception a fortnight before we arrived to ask about food labelling and dairy alternatives but never heard back which was a shame; I didn't chase this up though, which is on me. At breakfast there was a great variety of dairy free milks provided and usually some dairy free yogurt as well. Generally speaking the food in the buffet was poorly labelled, with things either not being labelled or the labels being in the wrong place/things being moved around. So, if you are a vegan or have an allergy you will probably need to ask for help each morning/evening with identifying suitable options.
We stayed on the all-inclusive package, so had lunch at the pool bar most days. Their menu did have allergen information which was really helpful, and the staff were great. A big shout out from us in particular to Vanessa and Jose who were always so friendly and attentive! We do think some new staff were being trained and we did get brought the wrong food/drinks a few times (both at the pool bar and the main buffet restaurant) which wasn't a big deal, but did start to wear thin towards the end of the holiday.
'Gastronomic experience' & extra charges
As mentioned at the start of the review there were a couple of experiences at the end of our stay which were a bit of a let down.
As all-inclusive guests we were told by reception on check in that we could book in for a 'gastronomic experience' at their a la carte restaurant on one night, which would include a welcome cocktail, a discussion with the chef about our preferences and, by all accounts, a fancy meal. We booked this for our last night and regretted it when we realised what was really on offer.
The meal was at the pool bar, but a few tables had been laid out nicely with tablecloths etc. and they had our reservation so we were definitely in the right place. When we came to be served though, the menu was just the same pool bar menu that we'd been ordering from every lunch time throughout our stay. I suspect other guests might have realised this wasn't going to be what it was advertised as, since we were the only ones there (quite awkward as there was also a DJ playing loud club music…pretty much just for us). We made the best of it, but it really wasn't what was advertised or promised.
The other let down was that when we came to check out, we were told we had additional charges to pay. We had ordered a couple of dishes from the pool bar that incurred an extra charge on top of the all inclusive package and, both times, had paid the difference at the end of our meal. When we came to check out however, we were told that there were 2 orders of one dish still to pay for (even though we only ordered it once and had already paid) and that there were some smoothies to pay for as well which had been charged to our room.
As all inclusive guests we wore wristbands at all times, and also gave our room number and signed for everything we ordered at the bar. Smoothies were definitely an included drink, and we had ordered plenty of them which were not charged to the room, and yet when we challenged reception over this error they doubled down and insisted 'not everything is included in all inclusive you know' and wanted us to pay. In the end we refused to pay for the smoothies and paid again for one of the dishes we had already paid for, because we needed to go. The error was disappointing but the attitude of the colleague on reception even more so, and it left a sour impression at the end of an otherwise pleasant relaxing holiday."
