"⭐⭐⭐☆☆ A Hotel That Tries to Please Everyone... But Doesn't Quite Delight Anyone
We have just returned from a week's stay as a family party of seven across three rooms. Overall, we had a lovely holiday, but that was more because of the people we were with than the hotel itself. There are plenty of positives, but unfortunately too many inconsistencies for us to want to return.
The biggest positive is the staff. Every member of staff we encountered was friendly, polite and genuinely welcoming throughout our stay. They work incredibly hard and are a real credit to the hotel. The hotel itself is also spotlessly clean, and it's obvious that a lot of effort goes into maintaining the facilities.
That said, housekeeping was a little overenthusiastic. On several mornings, staff attempted to enter our room from around 8:30am, despite us having children and clearly not being ready. We appreciate having a clean room, but repeatedly trying to enter rooms that early isn't ideal when families are on holiday.
The Rooms
The rooms themselves are modern, clean and perfectly comfortable for two people. However, once you have three people sharing, they quickly become cramped.
Storage is very limited.
There are only around 15 coat hangers between three people and no drawers at all, so most of your clothes end up staying in your suitcase for the entire holiday. Once three suitcases are in the room, there's very little floor space left.
Another disappointment was the "double bed", which is actually just two single beds pushed together.
One thing that also surprised us was the room safe. Rather than a refundable deposit, there is a €20 charge to use it during your stay. We've stayed in many hotels where the safe is either included or only requires a refundable deposit, so this felt like an unnecessary extra charge.
Pool & Facilities
The swimming pool was adequate, although we found the layout a little unusual. One pool is described as an adults-only pool, but during our stay children were allowed to use it, which actually worked in everyone's favour because the designated children's pool is little more than a paddling pool 2ft deep with a fence all the way around.
The biggest issue around the pool was the lack of sunbeds. There simply aren't enough for the size of the hotel. If you weren't up early, it became difficult to find somewhere to sit.
Even when beds were available, many were positioned where you couldn't see the main pool. For families with younger children, that's far from ideal, as you naturally want to keep them in sight while they're swimming.
The toilets and showers underneath the pool area have clear or partially frosted glass, which doesn't provide much privacy, and there was a strong sewer or drainage smell around both the pool bar and these facilities throughout our stay.
The gym is another example of unnecessary complication. Rather than simply allowing guests to use it whenever it's free, it's kept locked and has to be booked in advance.
Food
The food was okay, but nothing more. The selection wasn't particularly large, and there were several occasions where the menu boards advertised dishes that either weren't available or weren't what was actually being served.
For example, one evening the menu listed chicken nuggets, but the tray contained cauliflower nuggets. On another occasion, chicken and beef fajitas were advertised, but only vegetable fajitas were available, with no chicken or beef at all. These may seem like small issues, but when you're choosing your meal based on the menu boards, it's frustrating to find something completely different on the buffet.
One issue that genuinely concerned us was the food labelling. On several occasions, dishes either had no nameplates at all or the labels appeared to be mixed up. For anyone with allergies or dietary requirements, this could be a serious issue. Accurate food and allergen labelling isn't just helpful—it's essential.
Bar Service
The bar service was probably our biggest frustration.
Drinks are served by waiters rather than allowing guests to order directly at the bar. While this sounds like a nice touch, the reality was often very different. Service could be slow, drinks were occasionally incorrect, and on several occasions our drinks never arrived at all. Eventually, I simply walked to the bar and got them myself.
The staff were happy to serve me, so it would make much more sense to give guests the option of ordering at the bar if they prefer.
Another downside was the drinks setup. Apart from water and hot drinks, there are no self-service soft drinks, meaning everything relies on the waiter service.
Departure Day
Departure day was particularly disappointing.
Checkout is at 12pm, and from that point your all-inclusive package ends completely. No lunch, no soft drinks and not even water unless you purchase it yourself.
What made this even more frustrating was that I had booked three rooms under the same booking reference. Two of the rooms received lunch vouchers for departure day, while my room (my wife, one of our children and myself) did not.
Reception explained it was because we'd already had lunch on arrival. However, if that was the policy, why were the other two rooms on exactly the same booking given vouchers? Nobody could give us a clear explanation, and it left a poor final impression.
Health & Safety
One incident also raised concerns about health and safety.
On two separate occasions, guests accidentally smashed drinking glasses near the bar. Staff told them to leave the broken glass and that someone would clear it up. Around 10–15 minutes later, the glass was still lying in a busy walkway.
Eventually, both guests picked it up themselves with their bare hands because they were worried someone, particularly a child, would walk through it. Broken glass in a busy public area should be dealt with immediately.
Overall
This hotel feels like it's trying to cater for everyone, but in doing so it never truly excels in any one area.
The staff are genuinely fantastic—friendly, hardworking and always welcoming. The hotel is exceptionally clean, and those are by far its strongest points.
Unfortunately, the positives are outweighed by too many avoidable frustrations: cramped rooms for families, limited storage, a charge for the room safe, too few sunbeds, poor pool layout for families, inaccurate menu boards, poor allergen labelling, slow waiter-only bar service, no self-service soft drinks, a confusing all-inclusive policy on departure day, and health and safety issues that should have been dealt with much more quickly.
We still had a lovely holiday, but that was because of the people we were with and the location rather than the hotel itself.
Would we return? Unfortunately, no."
