Gran Castillo Tagoro Family & Fun

"This is the first time in my life I have felt it necessary to write a review. Stayed at Gran Tagoro over the Christmas week, perhaps expecting something a bit different from the norm. The hotel itself is fine, rooms are spacious and clean. The grounds seem well maintained and clean. We had a problem with our room. It was the furthest from restaurant and reception and no hot water ever reached it. To be fair we were moved on our 2nd day. Our big problem was with the restaurant. The food was mediocre and was cold to lukewarm. They just seemed incapable of keeping it warm. We thought there might be a Christmas lunch, but no, it was business as usual. Bearing in mind the hotel was full there was never more than one person behind any bar. A 20 minute wait to be served was not unusual. When it’s advertised as a 5 star hotel you have certain expectations but for food and drinks this is 3star at best."

"We have previously stayed here and the recent changes have really let this hotel down. The removal of the adult only pool will now stop many guests including ourselves who don’t have young children from returning. These changes were made after we booked the holiday! The gold level is a waste of time the branded drinks advertised are unavailable or they have run out. The additional buffet restaurant is treated as a short cut to the main restaurant and is not manned therefore anyone can enter and eat there. The gold pool jacuzzi is full of children with water guns etc and stops adults using it. We will not return this is not the relaxing holiday and hotel it used to be."

"Just had a family holiday to Gran Tagore Lanzsorote over the Christmas period. The hotel was in a good position on coastline with access to walkway taking you to the harbour (40 min walk). Rooms were very spacious and clean. Beds and pillows very comfortable. Plenty of hot water with strong shower Public rooms had good seating with plenty of space. Good sunbeds and towels , strict lifeguards. Adventure valley which is at an extra cost if not booked into that area. It did limited water slides up to approximately 9 yrs. Playground was one tower with two slides and climbing net with bridge. A large playground is situated a short walk from front of hotel. The pool in this ‘children’s area’ does not have a shallow end. Whilst it stated heated was still cold enough to turn lips blue even with a wet suit on. A baby pool separate which we did not use. The other large pool does have shallow ends but quite a walk fro the children’s area. Things we were very disappointed were mainly the food, temperature at times was worrying, under cooked prawns and chicken at times. Children’s meals fairly limited, had pizza, chicken nuggets, hotdogs chips(frozen) every night. Tinned carrots, frozen potato wedges, overdone veg when they appeared. Sweets very limited and fruit not always fresh. Even on Christmas Eve and Christmas Day the special touch was lacking basically the same as every other meal except glass of bubbles when you entered restaurant. Adventure zone had only snack bar for lunch a 500 metre walk to lunch main restaurant. The entertainment had a lot to be desired one evening a lady of a very mature age was not what we were expecting. The kids entertainment team were ok but nothing special to really get them wanting to engage. Would I come back to this hotel no. Advertised as a 5* but not delivering 5*. Such a shame as it’s a lovely hotel with some very good points."