Blue Sea Costa Bastian

"Blue Sea Costa Bastian – Overall Review We recently stayed at the Blue Sea Costa Bastian in Lanzarote for 7 days. Unfortunately, overall, we felt that the hotel did not live up to how it was advertised, and there are several areas where we believe improvements are needed. Food & All-Inclusive The food was probably one of the biggest disappointments. There was a fairly limited choice, and we did not feel that the overall standard was particularly good. Unfortunately, we also suffered from stomach problems for a large part of our holiday, which made the experience even less enjoyable. The all-inclusive drinks selection was also quite limited. There are two cocktails of the day available, with six cocktails rotating throughout the week: Strawberry Daiquiri, Sex on the Beach, Piña Colada, Tequila Sunrise, Mojito and Blue Lagoon. Unfortunately, the standard of the cocktails was poor. If you’re looking for good-quality cocktails, I would recommend heading into Costa Teguise, where there are plenty of bars offering much better options. Bars & Service Another major issue was the availability of the bars. It seemed that there was only one bar open at any given time. During the day, the pool bar was open and served the drinks included in the all-inclusive package. After 3pm, small snacks such as toasties and chips were also available. However, the queues were extremely long. On several occasions, we experienced waits of around 20 minutes just to get drinks. There is also a limit of two drinks per person per visit, which makes getting drinks for a family particularly inconvenient, as you effectively have to bring everyone with you to order a full round. Reception was another area where we experienced long queues. It often felt as though there simply weren’t enough staff available to deal with the number of guests. Rooms & Housekeeping The room itself was reasonably comfortable and adequate, although there were some unusual housekeeping expectations. Guests are expected to keep the room very tidy, including having clothes hung up, shoes neatly stacked and towels hung on the appropriate pegs. If these things aren’t done, we were told that the cleaners may refuse to clean the room. We also noticed that the cleaners would enter the room and switch off the air conditioning, although we weren’t given an explanation as to why. This was particularly frustrating given the warm climate. Swimming Pools & Sunbeds The swimming pools were another disappointment. During our stay, they appeared very dirty and cloudy, and the pool surrounds were visibly worn, with chipped and battered areas. There also didn’t seem to be a particularly large amount of space around the pools for the number of guests staying at the hotel, meaning sunbeds could be difficult to find. Location & Accessibility One positive is the hotel’s location in terms of accessibility. It’s a relatively quick journey from the airport, followed by a short walk down to the hotel. The surrounding area of Costa Teguise itself is excellent for tourists, with plenty of restaurants, bars and places to visit. We really enjoyed exploring the area and found plenty of good options outside the hotel. Overall Unfortunately, despite some positives, we would not currently recommend the Blue Sea Costa Bastian. The hotel has potential, particularly given its location and the excellent surrounding area, but in our opinion it requires significant investment and refurbishment. Improvements to the food, cleanliness of the pools, bar service, staffing levels and overall hospitality would make a considerable difference. We hope the hotel makes these improvements in the future, because Costa Teguise is a great destination and the property could be much better than our experience suggested."

"Just returned from 5 nights at this hotel. Single parent with 2 children under 10. First thing to highlight is the food. Wow its bad. So bad my kids lived on melon and chips most days with something simple like chicken nuggets only being available 1/5 nights we were there. A lot of the food is prawns, shellfish related and considering this is a family hotel they really do not cater for it which left mine and a lot of other children struggling to find enough to eat. 2nd point is the pool area. Pleasant and clean but the 'lifeguards' if you can call them that are more like security guards. They spend all their time blowing their whistles and waving their fingers rather than keeping everybody safe. The 2 kids slides are dangerous as they just let child after child go down with no time in between. This caused so many to get hurt. There was an incident where a young girl fell into the pool and clearly couldnt swim. The 'lifeguard' didnt see because he was too busy putting sunbeds away at 4:30 pm when the pool is open until 6pm. Pool not opening until 10am and having no shade cover is poor too. Room was fine and cleaned daily and the minimarket was good with really pleanst staff. Evening entertainment was ok but kids minidisco only lasted 30 mins sometimes less and was then straight into bingo so at 9pm there is nothing for young children. I do now see why it was much cheaper than other alternatives in the area. Was on OK experience but unless above was rectified I would most likely not return."

"What started as a good experience ended in a deeply concerning and upsetting way. I have a hidden disability and while using the accessible toilet, another guest was able to walk in because there was no functioning lock on the door. I reported this to Guest Services simply to make them aware of the issue and, hopefully, ensure it could be addressed for other guests. Unfortunately, the response I received from a member of staff was extremely unprofessional and upsetting. Rather than acknowledging my concern about the lack of a lock, she questioned whether I was actually disabled and told me that the bathroom was “not for me” because, in her opinion, I was not disabled. She then told me that she would no longer speak to me because the bathroom was not for me. I was not asking for special treatment. I was simply reporting a safety and privacy issue that could affect disabled guests. Instead of being listened to, I was made to feel judged, dismissed and unwelcome. The way this situation was handled was incredibly disappointing and has completely changed my view of the hotel. Accessibility is not just about having an accessible toilet—it is also about ensuring disabled guests are treated with dignity, respect and understanding."