"We recently stayed at Iberostar Selection Santa Eulalia for the second time. Our first visit was two years ago for our honeymoon, and we were so impressed that we decided to return.
On both occasions, we booked a Star Prestige Deluxe Double Room, mainly for the exclusive access to the rooftop pool. This remains the highlight of the hotel for us. The rooftop area is peaceful, much less crowded than the main pool, and it’s a great bonus being able to help yourself to branded spirits, soft drinks, coffees, and other refreshments throughout the day. It’s a fantastic concept and one of the main reasons we would consider returning.
Unfortunately, we did notice a decline in some areas compared to our previous stay. The snacks served in the Star Prestige (10:00–12:00 and 16:00–18:00) used to offer much more variety. This time, the selection was very limited, with the same snacks served every morning and afternoon throughout our stay.
The quality of the evening buffet in the main restaurant also wasn’t as good as we remembered. As a result, we only had dinner at the hotel twice and chose to eat out on the other five evenings.
Breakfast was another disappointment. While the fresh coffee served at the table was excellent, the overall experience could be improved. It felt uncomfortable asking for more than one fried egg, as the chef seemed reluctant to serve additional portions. Considering breakfast is included, guests shouldn’t feel like they’re asking for a favour when requesting more food.
We also felt the breakfast selection could cater better to healthier options. There was a wide variety of sweet cereals, but plain oats were only available on two mornings. It would be great to see a better selection of seeds, fruit purées to accompany oats, and proper Greek yogurt, as the plain yogurt available was very runny. In the end, my husband and I had the same breakfast every morning, fried eggs and fruits.
The room was another area where we were slightly disappointed. We had booked a Star Prestige Deluxe Double Room but were allocated an accessible room. While it was spacious, it wasn’t what we had booked. It had all the wheelchair accessible facilities, however the bathroom had only one sink and no cupboards under the sink and not two sinks with the nice cupboards underneath as experienced two years ago. We did not feel this bathroom was up to standard. The air conditioning was also disappointing, as it couldn’t be set below 18°C, and even on the highest fan setting, it wasn’t powerful enough to keep the room cool at night. Everyone has different comfort preferences, so fixed temperature limits aren’t ideal.
When reception called on our first day to check whether everything was satisfactory, we mentioned that we hadn’t booked an accessible room. Unfortunately, we don’t think our concern was fully understood due to a language barrier. We could have raised it again in person, but we’re not people who enjoy confrontation, and since we only used the room for sleeping, we decided it wasn’t worth the disruption of changing rooms.
Overall, Iberostar Selection Santa Eulalia is still a good hotel. It’s clean, well maintained, and the staff are friendly. However, compared to our stay two years ago, we felt the quality of the food and some aspects of the overall experience have declined. We would still consider returning, but primarily because of the excellent Star Prestige experience and the exclusive rooftop pool, which remains the standout feature of the hotel."
