"Extremely disappointing – definitely NOT worth the money
We paid around £6,000 for a two-week stay at Bora Bora Ibiza**, and for that amount of money we expected a completely different level of accommodation, facilities and customer service.
We knew Ibiza was expensive before we came. We expected restaurants, food and drinks to be expensive, and we were prepared for that. What we did not expect was to pay a premium price for accommodation and receive such a basic and disappointing level of service.
Let's start with something that should be completely standard in 2026: THERE IS NO WI-FI AT ALL. When we arrived, the guy at reception simply told us, “Sorry, we don't have Wi-Fi.” We honestly couldn't believe it. Not poor Wi-Fi. Not slow Wi-Fi. No Wi-Fi whatsoever.
There is also no kettle and no microwave in the apartment. These are basic facilities that you can find in accommodation costing a fraction of this price. For approximately £6,000 for two weeks, this is ridiculous.
The reception itself feels more like the reception of very cheap basic accommodation. The general standard and cleanliness around the property were also extremely disappointing, with mess in different areas and very little feeling that you are staying somewhere charging premium Ibiza prices.
Customer service was another disappointment. My husband accidentally left his glasses by the pool. When we asked the lady at reception for help, she seemed completely uninterested and didn't appear willing to make any real effort to help us find them. It's not about expecting somebody to magically produce a lost item — it's about expecting basic interest and assistance from staff when a guest asks for help.
The security situation also made our holiday unnecessarily unpleasant. We were repeatedly required to show that our wristbands were physically attached to our wrists, despite being paying guests staying at the property. We understand the need for security, especially in Ibiza, but there is a difference between keeping a property secure and making genuine guests feel uncomfortable and constantly monitored.
At one point we couldn't even take a beer upstairs, while there was a disco/music event around the pool where the drink we wanted wasn't available anyway. Instead of feeling relaxed in the place where we had paid thousands of pounds to stay, we repeatedly felt as though we were being told what we couldn't do.
And that really sums up our experience.
We did not expect a five-star luxury hotel. We simply expected the standard of facilities, service and hospitality to be reasonably reflected in the price we paid. Unfortunately, there is an enormous gap between the price of this accommodation and what you actually receive for your money.
Ibiza itself is beautiful and we have enjoyed the island enormously. Sadly, Bora Bora apartme nts has been the biggest disappointment of our holiday.
After spending around £6,000 for two weeks, would we stay here again?
Absolutely not.
For anyone considering booking: don't assume that a high Ibiza price automatically means a high standard. In our experience here, it certainly doesn't."
