Miriam

"Access - Steep access either via winding road / hill or many many steps - Both pavements and roads are uneven. - Potholes - Majority of pavement is small square tiles which are slippy even when dry - Not suitable for mobility, heart, or breathing issues (unless motorised transport is sought - hire car / taxi) - Hotel has many stone spiral staircases - You have to go up before you can go down - (e.g. I had to use the lift to floor 4, then use spiral steps to go down to the 2nd floor for the room) Reception - Dark, dimly lit - No secure area to leave baggage abuse check out - Charged local taxes on arrival Room - Twin room with sea view - Evening sun on balcony - Plastic patio table, 3 chairs and 1 sun lounger - Small open plan kitchenette - Fridge - Kettle - Microwave - 2 ring burner - No sharp knives - Minimal cooking utensils Showeroom - Large tray overhead shower - WC - Vanity sink - Towels Bedroom - Twin beds - Bedside drawer between beds - Floor length sliding door mirrors / built in wardrobe - Ceiling fan - £ remote Lounge - Sofa bed - Flat screen television - Coffee table Widespread Ground in dirt / limescale - surface clean only Pool / mini-mart - small pool with 3 sets of access steps - Depth from 0.8 to 1.2m - Clean - Variable sun loungers - (new-old) - Umbrellas on castors - Happy hour twice day - Barista Coffee machine - Large fridges with plenty of cans of pop/beer/water - Cigarette machine - coins only - Serves food - Open 8-6 - Clean Staff - All nice and friendly - Chef/barista/bar man - quiet, remembered my morning coffee order"

"⚠️ Extremely disappointing experience – please read before booking if you have mobility difficulties We booked the Miriam Hotel in Puerto Rico, Gran Canaria, on a bed-and-breakfast basis, and unfortunately our experience was extremely disappointing from the moment we arrived. The biggest issue was the access to the hotel. Our transfer bus dropped us at the bottom of a long, very steep hill and we were expected to walk up to the hotel carrying our suitcases and hand luggage. This was particularly difficult for us because I am registered disabled and have significant mobility difficulties, while my husband has breathing difficulties and five damaged discs in his back. What makes this even more frustrating is that our On the Beach booking information specifically stated “drop off at Miriam Hotel.” Nowhere did it explain that the transfer would actually leave passengers at the bottom of the hill and expect them to make the climb with their luggage. At the top of the hill, next to Miriam Hotel, there is also the Grand Horizon Hotel, which has a large turning area for buses and coaches, so we were very surprised that our transfer could not take us up to the hotel. The climb caused me significant pain and injury to my legs and back. The following day I was in so much pain that I could barely walk and was unable to go out and enjoy our holiday. Despite this, I still had to make the journey back to the Miriam Hotel and had to rely on a significant amount of pain medication just to manage the journey. When we eventually reached the hotel, we discovered that our room did not have air conditioning. We were told that if we wanted to use the ceiling fan, there was an additional €15 charge. We also found the general condition of the accommodation and the lift unacceptable, and we did not feel that the accommodation was suitable for us, particularly given our mobility difficulties. We were left with no realistic option other than to find alternative accommodation ourselves. This was not a luxury upgrade or a choice we made for convenience. We had to find somewhere we could afford at very short notice. Our original accommodation included bed and breakfast, whereas the replacement accommodation is self-catering. As a result, we are now also having to pay extra for breakfast and food that would have been included in our original booking. We have kept photographs, booking information and receipts and have raised a formal complaint with On the Beach. We are sharing our experience because we genuinely would not want another traveller, particularly someone with mobility difficulties or other accessibility needs, to arrive here unaware of the steep access and find themselves in the same situation. Please make sure you fully investigate the access arrangements before booking this hotel, especially if you have mobility problems."

"great-go for the afternoon 2-1- drinks????"