Servatur Altamadores

"Hotel was nice enough. Food was good. However I would not be advertising this as being a family friendly hotel. Nothing for the kids to do, as no balls or floats allowed in the pool (depending who you are and which staff are on). Pool staff were very rude and patronising. Would not stay here again if I’m being honest unless it was adults only."

"We found this place awful. This is most definitely not a 4 star. Personally, all staff act like they can’t be bothered to do their job and act like it’s the end of the world asking for basic things. Towels are rarely replaced and room cleaning comes midday when you’re trying to rest. The bathrooms absolutely stink despite the cleaning because the drainage was rubbish and no ventilation fans making your room unpleasant. Our bed headboard had old vomit on it that wasn’t cleaned. As a vegetarian, I spent most of my 7 days eating pizza, chips and pasta because no other vegetarian options. A lot of the food was incorrectly labelled as vegan/vegetarian when they contained beef or fish and when confronted neither staff or chef seemed to care. We made it apparent that we were vegetarians and no effort was made to cater for us despite having a huge non-veg selection that changed daily. At one point, the chef confirmed something as vegetarian and it had chicken in it! They didn’t even bother with entertainment for the first 4 days for evening or day time entertainment until other guests complained. No aircon in dining area and it’s often scorching hot outside which makes it difficult when eating. Let’s get into the bedding. The beds are like hospital beds on wheels. They put two singles together to make a double - so one person is constantly falling into the gap between the beds. I mean for a 4 star, I definitely expected better than this. High chair provided to room was broken and nothing was done about it and one of the tiles in the children’s slide area was coming up off the surface making it a trip hazard which was not maintained - just poor service overall. Nothing for the kids to be entertained no care towards guests. I genuinely do not recommend- especially if you are a vegetarian or you are a family. Not a 4 star at all."

"We had a fantastic stay at Servatur Altamadores in Gran Canaria with my two daughters (18 and 12). From start to finish it was an amazing holiday, and I would 100% return. The room was spacious, clean, and comfortable with a lovely balcony and stunning sea views. The only downside was the third bed, which was a small pull-out sofa bed and not ideal for an older child. The food was good with plenty of buffet options for breakfast, lunch, and dinner, though some dishes were repeated. We also ate out a couple of times locally. The pool was clean and well maintained, and I felt very comfortable using it despite usually being cautious. There’s also a splash area for younger children, but the main pool is quite deep, so floats or armbands are recommended. Large inflatables aren’t allowed. Sunbeds were never an issue—always plenty available at any time of day, with no early morning rush. The views were absolutely stunning, with sea views from most areas of the hotel, making it a really relaxing place to stay. Entertainment was enjoyable but did repeat slightly in the second week. There’s plenty to do nearby if you want a change. Location-wise, Amadores beach is a 15–20 minute walk downhill, though the return is steep. Taxis are cheap (around €3.85). Puerto Rico and Mogán Mall are also nearby with lots of shops and restaurants. We also enjoyed a boat trip where we saw dolphins, which was a highlight of the holiday. Overall, a clean, comfortable hotel in a great location with great views, good food, and a relaxing atmosphere. I would definitely return. Highly recommended! ⭐️⭐️⭐️⭐️⭐️"