RIU Costa Del Sol

"We are a British couple , who are residents in Spain , we frequent the hotel which we love , our only concern with positive feed back is pepe's food bar , we only came home from hotel this morning back to our home in benalmadena , we were guests at the hotel in June this year , and then again this wknd , pepe's food bar which I relate to behind sherry's bar this time with respect the standard of good was very poor , food not warm enough by miles , burger could be more well done as in bbq style , one customer I heard wanted one cooked from fresh , the chicken 🍗 drumsticks were like 6 at a time , and not cooked enough to the bone they were red , chips were damp not crispy , and tasted of oil , sometimes the food bar was unattended , we brought our own plastic forks and knifes , as I was told no forks or knifes, so choice of food is eaten by hand , we frequent the riu paraiso hotel in Lanzarote , where all above said is no problem , and the food bars are amazing , very hot food , knifes , forks , napkins , I am returning to the riu Costa del sol , twice in December as you can see by your records and information , would also be nice to have pizza and choice of toastie's at the food bars , kindest regards Mr Kevin McKay"

"This hotel is not worth 4 stars in our opinion, especially because of the mediocre quality of the usually lukewarm food. All drinks are also substandard. The rooms are spacious and well maintained, which is the case throughout the hotel, by the way. The evening entertainment is very lively, not too lively. The four swimming pools are fantastic and there is no problem finding sunbeds. The bar at the reception is more like a cafeteria, nothing cozy or atmospheric. Very sad intention. The only somewhat nice bar is 'Jardin de Lola'. And let it be known now that I was kicked out by waiter Dani! While my husband ordered a drink, I looked for a seat. Suddenly 'Dani' stormed out of nowhere and forbade me to sit in the chosen spot because he had seen that I brought a ashtray and secretly wanted to smoke, which was not allowed in that place. MY HUSBAND IS STILL SMOKING! He kept shouting aggressively at me and was not open to reason. We have stayed at a RIU hotel at least 8 times, but I have never experienced such a rude and insulting attitude from a staff member. My evening was rather broken. Report the incident to the reception... Still waiting for excuses!"

"Staff and catering SUPER. However, we are RIU DIAMANT customers.... We had ROOM 1113 given as OCEAN VIEW!!! IT is located on the FIRST FLOOR between the SHOW room, which is noisy at night, and the RESTAURANT room, which is noisy during meals and has cooking smells.... see the trash cans a few meters away. Thank you for the welcome for RIU customers Thanks again to the EMPLOYEES in the restaurant and bar services... Regarding the tours presented by the hotel. We went to SEVILLE with the JULIA agency; the guides had difficulty speaking French WE DO NOT WANT TO RETURN TO THIS HOTEL."