Puente Real

"Room clean and got what we needed for comfortable stay.Entertainment staff Fantastic..definitely the best thing about the hotel.Food a let down Luke warm if your lucky, often stone cold.All meat was like shoe leather.Breakfast is doable and can you microwave if you want it hot.There was always lovely fresh bread rolls.We ate out mostly."

"Disgraceful standards for a four-star hotel We stayed at Hotel Puente Real from 22 to 26 October 2026 for four nights, two adults and two children, having booked a Superior room on an all-inclusive basis. What should have been a short, relaxing break became a succession of problems, repeated visits to reception and complaints about things that should have been right in the first place. We spent much of the first two days trying to get basic issues addressed. Calling this experience “disappointing” would be far too generous. This is a four-star hotel, yet the maintenance, cleanliness and response to basic complaints were disgraceful in my opinion. The “Superior” label made the condition of our accommodation even harder to accept. The Superior room and the reality The hotel’s website presents the Superior rooms with smart, coordinated bedding, modern interiors and a well-finished bathroom. The room we were given had a bathroom full of rust, damaged finishes and obvious maintenance problems. There were gaps between displaced ceiling panels, missing spotlight bulb, bath taps felt loose when used, radiator and shower screen had visible rust and flaking paint. These were not small differences in decoration or a matter of personal taste. They were basic maintenance defects in a room sold as “Superior”. Shabby blankets The blankets provided for sleeping were appalling in appearance: heavily worn and bobbled, with loose fibres, small specks caught in the fabric and fraying along the edging. They looked shabby and poorly cared for. This was a far cry from the carefully presented beds used to advertise the room category. We were paying guests asking for decent bedding, and our concerns were simply brushed aside. I found the condition of these blankets unacceptable for anyone to sleep under, particularly our children. Clean, properly maintained bedding is a basic expectation at any hotel, let alone a four-star hotel selling Superior rooms. Heating problems on the first evening The heating was not working when we needed it on our first evening. After travelling, eating and getting our bags into the room, we wanted to rest. Instead, I had to visit reception three times before someone from maintenance finally came up. It was around 8:30 in the evening when maintenance replaced the thermostat and control unit. Both of our children were exhausted and almost falling asleep while the work was being carried out. After three visits to reception, this was how we spent part of our first evening: waiting for a basic room facility to be repaired when our children needed to rest. It was an appalling start to the holiday. Poor food choice and queues of over an hour for all inclusive meals The restaurant arrangements were another major disappointment. There were occasions when the wait to get into the restaurant exceeded an hour. The dining capacity appeared completely inadequate for the number of guests being served. There were several tables left uncleared after previous guests had finished eating. The delay in clearing and preparing them for the next guests was far too long. Seeing used tables sitting uncleared while people were still queuing to get into the restaurant made the waiting even more frustrating. On a couple of occasions, we gave up and went to eat at nearby restaurants outside the hotel, despite having booked all-inclusive. This happened during our October stay. Spending holiday time standing in a queue just to access an included meal was frustrating enough; abandoning the queue and eating elsewhere made the package feel like very poor value. The food selection was also very limited, with too few dishes to choose from. On two early mornings, at around 7 am before breakfast service started, I went down for coffee and found pastries and bread rolls on the buffet counters that seemed stale and left over from the previous day. They did not seem fresh. This added to an already poor impression of the dining arrangements. Poor cleaning in the room and communal areas Even after the room had supposedly been cleaned, the television remote was visibly covered in dust and small particles, including around and between the buttons. I photographed it in that condition. Leaving an item guests handle regularly in that state is an unacceptable failure of basic cleaning. The problems extended beyond the room. The revolving entrance doors were visibly covered in smears and streaks when I went down early in the morning. The hallway carpets had grit, hairs, fibres and larger pieces of debris plainly visible on them. My photographs show the condition after the hallway had been cleaned. I saw the tiled areas being mopped, but during our stay I never saw the carpets being vacuumed. Whatever the cleaning routine was, it was plainly not delivering clean carpets. My overall experience In my opinion, these were disgraceful standards for a four-star hotel. Rusting fittings, loose taps, damaged ceiling panels, shabby blankets and visibly dirty carpets are failures of basic upkeep. They should never be what a family finds after booking a Superior room. We spent far too much of a short family holiday chasing repairs, raising complaints and queuing for meals. We had exhausted children waiting through an evening repair, concerns about bedding brushed aside, and occasions when we abandoned the restaurant queue and ate elsewhere despite paying for all-inclusive. The eventual room change does not erase any of that. Hotel Puente Real failed to provide the basic standard of comfort, cleanliness and service we paid for. I consider the stay very poor value and the experience unacceptable. I would not return, and based on what we experienced, I would strongly advise other families against booking. Look carefully at guests’ photographs before relying on the polished promotional images. The photographs accompanying my review were taken by me and show the conditions we encountered."

"3rd time staying here never again. Ques for everything, feed my pet dogs better food then whats available here. I've visited Malta Turkey and Greece this year this hotel is definitely the worst I've stayed in."