Apartments Toboso Plaza

"We have been to Nerja many times and thought this time we would stay in an apartment. The pictures and descriptions of The Toboso Plaza Apartments persuaded us to book a studio apartment. On the positive side, the apartments are new and brightly furnished and the town centre and beaches are a 10 minute walk downhill, and the bus station is less than 5 minutes away. As many of the other reviews have pointed out, entry to the building requires an access code. To then use the automated check-in you need a booking reference. We were not provided with either by easyJet Holidays but we had the foresight to contact Toboso in advance so we could at least gain access to the premises and check-in using the automated system. Other guests didn’t fare so well with many arriving during our stay facing problems checking-in. The studio apartments are on the ground floor right next to the entrance so we heard these guests trying to gain access to the building and then talking, often late at night, through the hotel intercom trying to resolve their problems. One night, a fire alarm went off in the building at 2.15am as somebody in one of the other rooms had been smoking. I had to get up and attempt to get it resolved by speaking to reception through the intercom only to be told by the receptionist that I should try and wake up the offending occupants so that they could speak to them about the matter! Eventually, someone arrived in the early hours to disarm the alarm. There is no information in the apartments about the schedule for servicing the rooms, so on more than one occasion we had to visit the main hotel in town to request new towels, toilet rolls and the emptying of bins. There is a public motorcycle park right outside the entrance so guests have to endure the sound of bikes constantly coming and going at all times of day and night. We booked our three week holiday at the Toboso Plaza as the description on the easyJet Holidays website clearly states that guests could use the facilities at the Toboso Apar-Turis Apartments in the town centre. This was particularly important for us as we wanted to use a pool as the Toboso Plaza didn’t have one. However when we went to the Apar-Turis to use their facilities, we were advised by their receptionist that because of insurance reasons, guests from the Plaza are not allowed to use them. The suitably of the Toboso Plaza Apartments for accommodating holiday guests must be questioned as it is no better than a Travelodge. The walls in the building are paper thin and the stone floors amplify every sound, so you could hear everything, and I mean everything, from the adjoining rooms, especially at night. This was particularly a problem at weekends when there seemed to be an influx of short term staying guests. We had many sleepless nights as a result. We are not people who have cause to moan about our holiday accommodation, but this place was the exception, so I wouldn’t recommend staying here."

"We had a terrible experience trying to gain access when we arrived. We had to wait for another guest to come out to open the entrance door for us. Then there was a check in machine. No reception. So we started the check in. The reference we were given on our reservation form was NOT the check-in number we needed. We then, with the help of a cleaner, who appeared in the hallway, and rang the owner to get the right reference, proceeded to complete the check-in, took about 20 minutes. Our room keys came out of the machine. When we entered the apartment, we discovered it was tiny and there was no balcony. The windows had bars on them. Very claustrophobic. The apartment didn't even have a toaster. Several times over the next few days, I had to let in and help new guests arriving, to check-in. Very stressful. We were there for 10 nights and the sheets were changed once. We will never go back there!"

"The one bed apartment is great. Plenty of room, spacious shower and good hot water, Ikea furniture, good air con in main room and bedroom, English TV - dolce gusto coffee machine was a bonus. A steep 15 minute walk to Burriana beach and an easy 10 to the centre of the town. Big supermarket 2 mins round the corner. But, you should contact them ahead to get the code for the building and your reference to help with the automated check in. The process was actually ok, though Christian happened to be on hand to assist and he could not have been more helpful. Yes, there is a scooter park outside, but they are commuters and local people, not bike gangs, so not a problem."