Estival Torrequebrada

"We stayed at this hotel for five days mid October as 'All Inclusive' guests. Upon arrival, our first impressions were very positive, with check-in being efficient. Our designated room was a corner room, on the 9th floor with stunning views towards Benalmadena Marina. Although the room simply furnished, it was comfortable enough for our stay. As previously noted by other reviewers, the quality of tiling, etc. in the bathrooms could be better and amenities improved for example, there was no conditioner and the hairdryer was painfully slow. Also, the TV in the room was a Grundig, and appeared to be an older model, I was unable to connect my Pixel 11 Pro to it. Lights in the room were also odd, and quite strange in ambience. It was either all 'on', or all 'off". Also, external lights on balconies went out at 2313 sharp, presumably an environmental and cost saving measure. Although we were All Inclusive, many things around the hotel felt rather cheap and cost cutting. For example, tokens were given out for guests around the pool areas, one per person and, at the Chiringuito bar, we were told: 'yourself", by a platinum haired server, we realised she wanted us to fill our cups on our own at the self service tap, rather than having to pour us two beers. The same lady was, on one day also berating guests saying: 'drink, drink, drink, eat, eat, eat, boring!' Not quite what anyone wants to hear on a holiday to spend time recovering from surgery and felt quite judgemental. Perhaps some customer care refresher training is needed for that individual? Otherwise, the staff were exceptional and friendly and cleanliness was great in all areas of the hotel. Similarly, the grounds were lovely and sunbeds could be found in the adult only section without too many problems. We enjoyed our stay and would recommend giving this hotel a try."

"We have just returned from this hotel after a lovely week in October, the hotel is stunning, very clean and plenty spaces to sit and relax, never had an issue getting a sun lounger, but this might have been because we were later in the season. The pool was lovely, always plenty room to move around. We didn't venture to the adult pool as we had children with us but it looked great too. The variety in the buffet was good, and in the snack bar at the pool too, even the fussiest of eaters always found something to eat. The lifts were a little slow but that's to be expected with the size of the hotel. The only fault I could really find was with the pre made cocktails on the all inclusive menu, we didn't enjoy them at all but as we were with children, drinking cocktails wasn't really the main priority."

"Our experience has been extraordinary. Without a doubt, a more than wise choice and a place that we recommend with our eyes closed. Before talking about the facilities, we want to highlight something that really makes the difference: the people who make a stay become an unforgettable memory. First of all, our most special thanks to Asun, the reservations manager, for her magnificent attention, professionalism, and dedication. Thanks to her, our stay was even more special and unbeatable. A real pleasure to find people like that! We also want to make a special mention of Manu, from the entertainment team, for his approachability, friendliness, and kindness. But, above all, for his enormous talent. He is an artist from head to toe, one of those who exudes art and passion in everything he does! It is a pleasure to meet people who enjoy what they do so much and know how to convey it to others. We cannot forget the wonderful May B, an artist with a capital A who gave us, on our last night, a simply unforgettable concert, and we were able to choose the songs. What an impressive voice, what strength on stage, and what a special charisma! It was the perfect finishing touch to our vacation. As for the hotel, it is spectacular in every way! Spacious facilities, impeccably maintained, very clean, and designed to enjoy a comfortable and relaxing stay. The gastronomic offer also deserves an excellent rating. The buffet is varied and features themed nights that make every dinner different. In addition, it also has an à la carte restaurant with a magnificent selection of dishes. The pools are spectacular, perfect for enjoying the good weather and disconnecting. Other details that we also loved: - Ease of parking in the area around the hotel - Free safe in the room - 24-hour reception available - Casino inside the hotel itself - 24h gym - Tennis, paddle tennis, soccer, basketball courts… - An entertainment team that offers activities and entertainment throughout the day (although the night, being Spanish, ends a bit early: 11:30 PM) In short: a hotel that stands out as much for the quality of its facilities and services as for the excellent personal treatment from its staff. We take away precious memories, unforgettable moments and, above all, a great desire to return soon! Thanks to the entire Estival Torrequebrada team for making us enjoy such a special stay! Without a doubt, we will return and will always recommend it ❤️"