Best Benalmádena

"We had a good experience, room with a beautiful view of the sea. Price/quality is definitely good. What an old building, but very clean. The gala dinner on Saturday was very delicious!"

"When we arrived the hotel appeared … nice and relaxing . But however . I travelled with my mother and we both got struck by the vomiting bug that is prevalent in this hotel .. ruining a looked forward to holiday. Staff were not to concerned . And they gave me the impression that they were fed up listening to people complain. I think that majority of people get sick here . I could hear people talking in breakfast room at the pool and in the reception about having the bug. This does not seem to a new outbreak? Best hotel should be closed and not open till the source is found."

"Lovely hotel, but serious concerns about sickness My partner and I have just returned from a five-night stay at Best Benalmádena. Unfortunately, what should have been a relaxing holiday was seriously let down by both of us suffering from vomiting and diarrhoea for around 24 hours. The hotel has plenty going for it. The location is lovely, the views are fantastic, and the staff we encountered were friendly and welcoming. We have no complaints about the hospitality, and it is a real shame that our experience was overshadowed by such an unpleasant issue. However, what concerns us most is that we were not the only guests affected. During our stay, we spoke to other people who were experiencing similar symptoms. Having since read the reviews on TripAdvisor, we are even more concerned to see how many other guests have reported very similar experiences, including in recent months. We appreciate that stomach bugs can spread in hotels and that it is not possible to establish the exact cause of our illness. We are not claiming to know whether this originated from the food, shared facilities or another source. However, when so many guests appear to be reporting similar symptoms, it raises legitimate questions that deserve to be taken seriously. A holiday is something people save for and look forward to, and spending a day confined to your room suffering from vomiting and diarrhoea is certainly not what anyone pays for. It also leaves you worrying about whether you or your partner will become ill again. It is particularly disappointing because the hotel has so much potential. The staff, location and views could make for a genuinely enjoyable stay, but health and guest wellbeing must come first. We strongly encourage hotel management to investigate these recurring reports, review its hygiene and infection-control procedures, and work with the relevant health authorities where appropriate. We would have liked to leave a much more positive review, but the illness had a significant impact on our experience. Until these concerns are properly addressed, we would be reluctant to return or recommend the hotel without reservations. A lovely setting and friendly staff are important, but guests should also be able to enjoy their holiday with confidence in their health and safety."