Bakour Oh Nice Costa del Sol

"I travelled here with my husband and our 14 and 15 year olds. When we arrived (around 2am) the check in was smooth and the manager on reception was great, making conversation with my son. It would have been nice to have been provided with some water or food, instead we had to go and find a couple of bottles before we could sleep. The hotel itself is lovely. Our room was beautiful and spotless and suited our needs. We had a fridge, lots of storage, and the bed in the mains bedroom was massive! The cleaning service was great, and we have no complaints on this front. Unfortunately however, as nice as the room was, we were on a row with several dogs (I have never in my life experienced a hotel that allows dogs, making me think these may have been rented apartments or time shares). Now don’t get me wrong, I am a dog lover and have one of my own, but when I come on holiday I don’t expect to be woken up through the night, and early in the morning by dogs barking. Probably the most frustrating part was when you tried to escape the heat in the afternoon to have a siesta only to be unable to due to the never ending barking of dogs that have clearly been left in alone whilst their owners are out. We did speak to reception about this twice and although they said they would do something about it, it continued. The entertainment was ok, but there wasn’t anything stand out about it, which is unusual as normally we return from holiday raving about a few of the entertainment team, but this just wasn’t the case. The hotel was very French, which of course is no issue at all, but sometimes the upstairs bar would be taken over by the entertainment team and French guest and nothing would be in any other language which meant we felt excluded from taking part. One other thing about the entertainment I feel important to point out is that there is a missing opportunity to target towards teenagers. There were a considerable amount of teens there during our stay and whilst this is advertised as a family hotel, nothing was there for them to do. There was a kids club, there was things like shooting and sangria making for adults, but teens were left aimlessly trying to find things to do. There were pool tables, foozball etc but these took euro coins and the hotel refused to exchange notes for parents so kids were unable to use them. Had we known about this, we would have made sure to have coins with us. I feel when the hotel is so isolated, and they offer these games, they should also provide a means of parents accessing coins to ensure use. One of the most frustrating parts of this stay for us was the pool bar, and the queues for drinks. Firstly, waiting to get a drink at any of the bars in the hotel was a mission! Usually it took around 20 minutes and more often than not the people serving drinks acted like we were creating problems for them. One one occasion I left without having been served, quite upset with how I was treated. This was mostly inside bars, not outside. Regarding the pool snacks. We were there for 10 days and the first 7 snacks were served. We could tell that the demand was becoming an issue - they had one queue to order drinks and food and this clearly wasn’t working and staff were unfortunately becoming overwhelmed. Eventually after 7 days of our stay the pool snacks stopped being served. We were told these would be available in the restaurant, but they were not. We spoke to reception and were told they were being moved outside to behind the pool bar, so we went looking and again nothing was there. This was really disappointing. It meant that between breakfast and lunch there was no food available (same between lunch and dinner) and because there was no on site shop, we had no food at all. Part of the point of all inclusive (and this was all advertised) is that having the option to lie in a little and still be able to access food is massively appealing (especially having teenagers). This really put a dampener on the end of our stay. Overall, the hotel itself is lovely, the pool is cold but really nice - the fact you get towels removed if you’re away for too long is a good thing! But there were just a few things that really meant the hotel wasn’t for us."

"Atmosphere, our room and pool area were nice. We had all-inc and the food was ok. After all good value for the money."

"Myself, the husband and grown up daughter visited here for 10 nights leaving on the 7th July. It is remote. There is nothing to do around the hotel and to walk to the front will take an able bodied person about 20 mins, but longer back as it is uphill. The hotel is generally clean but where there are carpets, it is musty and they look old. Lots of areas look dated. We stayed in a 2 bed apartment and we had a fridge which was nice. We didn't need anything else, but I feel if you read the word apartment, you may expect a cup or a glass and even cutlery! The veneer on the bottom of the bathroom doors had frayed up like a skirt and one of the cupboard doors was hanging off in the kitchenette. The shower was powerful!! My hubby said he felt like he'd been jet-washed LOL. We asked for a high up, pool view and got neither but we appreciate these are only requests. The food was lovely. We were surprised there was no alcohol gel on the way in to the restaurant and no one was encouraged to wash their hands. Cooking station was a pest as they didn't start cooking until restaurant was open so there were queues straight away and then people would literally fill up several plates with several portions meaning the wait was even longer (should be limited in my opinion). We were all inclusive but we spoke with people who had black wrist bands on (we had yellow ones) and we were all All inclusive but black wrist bands finish at 11pm. NB that AI drinks do not start until 11AM. Before this you have to pay which I have not come across before. There were regularly queues at both the lobby and pool bar which could take you 25 mins to get a drink which is ridiculous! It is a very French hotel which we have no issues with but a couple of nights, the upstairs outdoor seating area (which was heavily populated every night) was taken over by the animation team and entertainment ensued only in French. It didn't bother us particularly but it may bother others. There were no stand out staff which we found unusual. no characters. We usually love to tip the characters who really make your holiday complete. Its Pepsi - which is a huge bonus for us. the gas regularly ran out though so plenty of times when we couldn't have it! Our room was missed twice for cleaning despite us having the 'make my room up' sign the door and being out of the room eery day from 7.30-4pm. On 4 separate occasions, our key card failed to work and so we had to trail all the way to reception to get it reset! We spoke with several people that this had also happened to and so clearly a known issue. The pool does not open until 9am when a very orderly queue will have been forming since about 8.30 so it meant we could have a leisurely breakfast before having a pool day. We are the sort of people who lay our towels and ourselves and don't move other than to go to the bar or for lunch. It provided some entertainment watching the lifeguards giving folk 30-45 mins (it seemed) to get back to base or they were out, collecting towels with no mercy and this happened throughout the day! This was excellent and we applaud it! The only issue was, we saw one family have their towels taken and all they had done was go to the bar for a drink but the queue was so long, towels were gone! We also talked to 2 separate families who didn't dare go for lunch together and so went apart which seems a shame. Public toilets left a lot to be desired. I used the pool ones once as I have never smelt anything like it (and I'm a nurse). The toilets by the spa either were broken or the doors didn't lock leaving just one to go at. There are 3 in the lobby bar but one of these were generally out of order. These are my considered views and may not be that of others. Overall, we did enjoy the holiday because we just wanted to lay about, read books, play cards and have a few drinks. It seems slightly expensive for what you get but I guess it depends what you want :-)"