"A heartfelt thank you to everyone who looked after us during our stay. It was a truly elevated experience, made possible by the extraordinary care, warmth, and friendliness shown by every member of the team. From Guest Relations, the Doormen, Reception, the Spa, The Grill Room, The Gallery, and Cakes & Bubbles, we felt genuinely welcomed and cared for throughout.
We experienced so many delightful aspects of what the hotel has to offer, all delivered effortlessly. In fact, the memories of our stay have remained with us for so long that it has taken this amount of time to properly express our gratitude.
I would like to extend my sincere thanks and appreciation to the wonderful team members who made our visit so memorable.
A special thank you to Marcella and Michelle for hosting us so graciously during afternoon tea. We were also delighted by Jake, the Footman, whose local knowledge, street smarts, and willingness to assist made a real difference for our guests.
Our gratitude goes to Shah Jahan for warmly greeting us in the lobby late into his night shift, and to Olivia at the Spa Desk for her genuinely warm welcome.
Thank you as well to Rio and Marcellus for their excellent service at breakfast in The Gallery, and to Himalaya for the thoughtful tour of the children's room.
We greatly appreciated Roy's alfresco interlude, which was a particular delight for our wine-connoisseur guest.
Most especially, I would like to recognize Ricardo, who left an outstanding impression on both my family and our guests. His welcoming style, genuine care, attentiveness, and invaluable assistance during checkout exemplified exceptional hospitality. Ricardo's professionalism and warmth elevated our entire experience and made us feel truly valued from beginning to end.
Finally, thank you to Alexis and the entire Guest Relations team for the welcome card, warm wishes, and consistently exemplary service. Their attention to detail and commitment to guest experience were truly remarkable.
Please convey our heartfelt appreciation to each of these team members. They created a stay that was not only luxurious, but also deeply personal and memorable. We look forward to returning.
Highly recommended!"
