Hesperia Fira Suites

"Family good space. Free little breakfast. Nice staff from the hotel next door"

"We booked a night stay in a family quadruple room with 3 persons. The sofa bed is not set up with bed sheet and no pillow or blanket. There is only a twin single bed with 2 sets of pillow. So we called the front office who took some time to bring the bed sheet and pillow and blanket . Then we cover the bed sheet and set up. Three days later when check in again. The door hanger showed airplane mode on both sides so we didn’t hang it on the door , assuming if we hang it, it will mean no house keeping. When we come back, the room is not cleaned and no refill of toilet paper, box tissue and change of towel. So I have to call the front office for the replenishment. Overall the house keeping didn’t do what is necessary and it put extra workload to the front office. The good thing about this hotel is that it is near to the metro, the supermarket is just around the corner, you can store the luggage for free at the reception of Hyatt regency that is just next to the apartment (think Hesperia is an affiliate of Hyatt regency) which such service is not available to the hotel in the city unless you stay at an international hotel chain and it is only 10 mins from the airport by taxi. It also has a room for family of two adults and two kids or three adults. Many city hotels can c only accommodate up to 3 persons unless you book an international hotel that is very expensive. In addition there is a stove you can cook breakfast . A good restaurant and supermarket is just around the corner downstairs without even cross the road."

"Ms. Yomary Polanco was very helpful and attentive. In general, the experience has been 5 stars thanks to the entire hotel team. Without a doubt, I would repeat the experience there."