SB Diagonal Zero Barcelona

"The hotel’s location is great if you are attending events nearby. However, the rooms are in poor condition, very basic, and overpriced for the value offered. The front office team is generally helpful, but my experience with one agent, Marilija, was unacceptable. She was extremely rude, showed zero empathy, and displayed no customer service skills. Regardless of flexibility policies, her approach was dismissive and unhelpful. I requested a late check-out until 4 pm the day before—either complimentary or paid—and was told it might be possible. On the day, the only options given were paying for a full extra night or leaving at noon, with no effort to find an alternative. For a hotel that mainly relies on its location, such poor service is unacceptable, and staff with this attitude should not be in guest-facing roles."

"Avoid at all costs!! The reception staff were beyond rude. Our room was smelling so bad because of a sewage problem and the woman I spoke with on the desk kept saying she couldn’t do anything, rolling her eyes at me and giving me filthy looks. I said “I think we just need to move rooms” she then kept saying “as I said, I will send housekeeping up”. She then looked away from me asked someone else to “deal with me”. I’m not a rude person, I feel I was very polite about the matter, we just wanted it sorted. The issue was the sewage, this isn’t something housekeeping could fix. They tried to resolve this by opening a window and spraying air freshener. It was that bad we were nearly sick everytime we walked into the room. I went down twice about this to no prevail. The receptionist in question kept giving me filthy looks whenever I walked past the desk after complaining about the smell in the room, I felt very uncomfortable and wanted to cry. The problem wasn’t resolved our whole stay. Another (minor to this) incident was when another male receptionist refused to get us an extra towel because he couldn’t be bothered. He sighed when we asked and said there was “no more”. convenient."

"I was worried to stay here after reading some of the reviews on here, and wanted to write this for anyone thinking of staying. I couldn't have had a lovelier stay! Location was unbelievably perfect for Primavera. The staff were all so helpful and friendly, helped me book a taxi for my return this morning ahead of time. Each morning I came down for breakfast (lots of fresh healthy options by the way, really great breakfast) and by the time I was back in my room housekeeping had been in and cleaned and refreshed the whole thing. The pool upstairs is great, lots of beds, mostly sunny and some in the shade, with a little bar to get a drink up there. I will definitely be back if I go to the festival again. There weren't loads of nice restaurants nearby from what I could gather but the food in the hotel is nice. Not loads of options but the options they did have were all delicious. Absolutely lovely hotel and would really recommend as a solo traveller because they were all so friendly."