Catalonia Passeig de Gracia

"It was our second time to this lovely hotel but unfortunately the experience was a little bit Disappointed. We arrived very late at night at around 2:00am on a Saturday morning without our luggages. The receptionist was quite rude to us and told us to pay immediately the whole amount for the 1 week stay at 2:00 am in the morning and with a 10 year old chid with us. I insisted we had a discount Since it was our second time to the hotel but didn’t even mention it to us. We were exhausted and very tired at this point. Fortunately we paid just a partial amount and the next day, thanks to Sandra at the reception she Knew our account and gave us a generous discount for our stay. Also this time, we were given a junior suite which was not confortable and we couldn’t even open the Windows of the room and this for a certain amount we paid for one week. But we would like to give a big thank you to Sandra and Oriol at the reception who helped us daily to Recover our lost luggages and for their kindness and generosity. Thank you again Sandra and Oriol."

"Beautiful hotel, conveniently located in a beautiful neighborhood. Lots and lots of wonderful restaurants around, and an abundance of taxis ready to take you anywhere! We liked it so much that we rebooked it for our next time visit to Barcelona! Thank you to Paola for welcoming us and to David for arranging a special return visit!"

"We stayed here for my wife’s 30th birthday, travelling as a couple with our 20 month old child. Good Points are: - Its location is brilliant, easy walking and public transport links to everything you need to see and do. - The staff were friendly. Id like to mention in particular the restaurant staff who were exceptional and made breakfast with our son enjoyable. - Breakfast was good. It felt like a nice change to go to a hotel where they make your eggs fresh. Good choices and selections. Bad Points: - We stayed in a Duplex Suite split over 2 levels with access to an exclusive balcony on the top floor of the hotel. The room in all honestly needed some work. The ceiling had some sort of a leak causing the paint and plaster to chip off on to the floor. The bathroom on the lower floor was completely missing its door and the edges from where the door once stood was plastered over with thick tape around the edges. As the door was missing the sensor activated light would keep flickering on and off at all times. This became so bad that I had to unscrew the light myself or my son couldn’t sleep. The air conditioning was okay. It never really felt like it was cooling the room as well as you’d want it to in the peak of a Spanish heatwave and the downstairs AC in particular was a bit old and hanging loose off the wall. Unfortunately what really spoiled the room for us was an infestation of ants. They managed to find a way through the skirting board (which again was hanging loose off the door and the glue had completely come away) and in the evening and morning we’d wake up to swarms of ants all over the floor. We had only noticed this on our final evening and morning of check out but in all honestly they were probably there before but we were out the entire day. The balcony was completely infested with them, including the neighbouring rooms balconies. I’m amazed the cleaning team didn’t notice them as there were literally hundreds of ants. Upon checkout we weren’t asked how our stay was so I felt I had to mention it and make a point that the room was infested with ants. - The gym was tiny and outside by the pool. It was one small room with basic equipment. I visited at some point in the middle of the day to see what it was like and the AC wasn’t on, so by the time the room would be cool enough to start a workout I could have walked to another one nearby and had a better workout. - Another small point which may not bug everyone - the reception doors are locked at all times and required you to “buzz” reception to open them. I didn’t really understand this with a security guard stood at the door regardless but I assumed maybe it was to keep the area cool from the AC. Overall, 3/5 from us."