Lux Lisboa Park

"This was my second stay at Hotel Lux Lisboa Park (the first one was two years ago), and unfortunately, the quality has dropped dramatically. The entire experience was disappointing – from the room condition to the hotel’s response afterward. 1. Condition & Maintenance: The hotel is in urgent need of renovation. Many areas look worn-out and outdated, far from the standard it once had. The charm of my first visit is completely gone. 2. Service Reduction: It’s clear that staff numbers have been cut. Many services previously offered are no longer available, and the remaining team – though friendly – is clearly overworked. The overall guest experience suffers as a result. 3. The Shower Disaster: The biggest issue was a broken shower in our room: Day 1 & 2: The shower didn’t work. Neither the front desk nor the maintenance staff could fix it. Temporary “solution”: We had to move to another room twice just to take a shower – completely unacceptable for a 4-star hotel. Day 3: We finally received a functioning room, but moving around during a short vacation ruined the experience. 4. Compensation – Extremely Unprofessional: Management promised a credit as compensation for the inconvenience, but after two months and several follow-ups by phone and email, I’ve received no response and no refund. Ignoring guests after such issues is simply unacceptable. Overall Verdict: Once a pleasant hotel, now clearly past its prime. Poor maintenance, reduced service, and unprofessional guest communication have turned it into a disappointment. Despite the kind staff, I cannot recommend this hotel anymore. Never again Lux Lisboa Park."

"The hotel is well located, close to Parque Eduardo VII, Praça do Marques and Amoreiras. The atmosphere is average, the carpets around the elevators are dirty, the rooms clearly need an upgrade. My original room had a problem in the bathroom that couldnt be fixed, i was assigned another room with no hot water, only warm. The tv's are also old, although with a wide variety of channels available. As for the value, it's overpriced for what you encounter. If some of these things get fixed, it is a good option but for now there are better options available in the same area and the same price point."

"Nice hotel and area, close to centre by uber.. staff really sweet and helpful however the hotel is. Very tired looking in general, pool area especially grubby. Pool dirty and lots of tiles missing on bottom of pool .. everything looks like it needs cleaning and updating .. and for Over £300 a night u expect a Lot better quality hotel .. breakfast was very average- nothing special at all ! Definitely wouldn’t come back her sadly"