"Extremely disappointed with the facilities and staff at this hotel. I had previously read reviews and wasn’t expecting a 5 star experience as its an old building in need of a refurb. The room we had tho had a leaking air con system. We were kept awake through the night with the unit constantly dripping onto the floor tiles. In the morning the floor was flooded. I informed reception, they came to inspect and basically put a pool towel down below the unit to catch the drips, the cleaner realised this wasn’t much help so she put a waste paper bin under it. No offer to change rooms. We decided to head for breakfast, there were no clean empty tables, no plates or cutlery available. I looked for a staff member but no one was available, I headed back to reception but there was no one there either. I waited a further ten minutes for a waitress to appear who then organised a table and eventually brought out plates and later cutlery. It seemed like an absolute shambles. The breakfast experience was very disappointing.
We checked out this morning, the guy at reception went to check our room, we couldn’t understand why he was taking so long, but he returned having taken photos of all the towels, he said there was make up on one with they would need to deal with ! He then went on to discuss the bin of water & soaking towels under the aircon unit. He was insinuating that we had broken it and said there was no report on their system that we had complained about it. I pointed out that all the wooden furniture in our room was showing signs of long term water damage, obviously from months of leakage not just a few nights while we stayed there. He was hesitant to return our €100 deposit so I reiterated that the damage was historic. We had left the room litter free and tidy. He eventually handed back our deposit but didn’t end the conversation on a friendly note. We had a fabulous time in Albufeira town, we would definitely return but there’s no way we would stay at Vila Recife 😳"