Conscious Hotel Oudegracht Utrecht

"The Conscious Hotel in Utrecht was just fabulous! Great location by the canal and near the centre of the old part of Utrecht. It had all the modern amenities, but had soul and character. Very quiet, lovely staff and awesome vinyl listening room off the cafe! Also near to the Louis Hartlooper cinema. Great bakery next door too. We stayed four nights and could have easily stayed longer. Highly recommended."

"Let's get the only positive out of the way. The setting is first class near pretty much everywhere you'd want to be. Other than that I cannot say anything positive about this place.It is not a hotel as I understand it staying as I doing hotels pretty much weekly for work and for leisure. I would describe it more like renting an unserviced room someway down the back of the premises down industrial( possibly intentionally) corridors.I foolishly thought the norm was that rooms would be cleaned daily unless you opted out of room cleaning. I did NOT opt out but nonetheless I note that our room was not touched by any domestic staff in the 3 and a half days we were there. Nor were the rooms of my Italian relatives or of my step daughter and her partner.Same bedclothes and unmade beds and the same wet towels for 3 and a half days. Yuck! The Hotel(sic) has a small reception area( let's call it a laptop in the cafe(sic) and nothing else. The restaurant( outstanding) isn't owned by the Hotel(sic) and therefore no late evening drinks,snacks or meals can be charged to your room.So in summary NOT for me or for my wife or for my family. Is it really too much to ask for fresh towels in a room costing €260 a night room only."

"1 star The worst customer service I've ever experienced. We booked a non-refundable stay through Hotels.com. As our holiday plans changed, we contacted Conscious Hotels several days prior to arrival to reserve one day. We spent over three hours trying to get through the hotel before Hotels.com finally got in touch. Here we got a phone message that a rebooking could easily be made if we accepted a room of lower standard. We said yes to that. 20 minutes later we received an email stating that they could not implement the change until Hotels.com approved it. Hotels.com then contacted Conscious Hotels – and here they suddenly changed the explanation and rejected the rebooking without any explanation. The worst, however, is the subsequent treatment. We have spent several days of our vacation trying to get an answer via both phone and email – without success. Even a Dutch friend tried to call on our behalf but was simply rejected with reference to the GDPR. My wife has also been in dialogue with them, but they suddenly stopped answering. After I wrote a complaint, they asked me for information that Hotels.com had already sent them and that they already knew. It feels most of all as a way to pull out the time instead of actually solving the problem. Mistakes can happen. What is unacceptable is a lack of communication, contradictory messages and a customer service that appears to disappear as soon as a problem arises. Unfortunately, I cannot recommend Conscious Hotels based on this experience."