Inntel Hotels Den Haag Marina Beach

"This hotel is excellent value for money. It’s very modern and gorgeously designed, and everything feels fresh and stylish from the moment you arrive. My room was splendid — beautiful furniture, very comfortable, and I had truly lovely sea views. The beach the hotel sits on is absolutely wonderful, and being able to step out and enjoy it so easily made the whole stay feel like a real escape. The facilities are also a big plus: a good gym, a pool with amazing beach views, and a spa. The only small downside is that the spa area feels a bit on the small side, and it would be great to have a separate women-only sauna, as the mixed area can feel too limited (especially for women). Overall though, this was a gorgeous weekend break. Beautiful hotel, beautiful beach — I loved it and would happily return."

"Count on inexperienced staff and a management culture that doesn’t prioritise hospitality when you travel here. I wanted to surprise my wife with an upgrade: regular room to a wellness room with sea view, sauna and hot tub. So I had them leave a note in the front desk system to explicitly not (!) mention the upgrade and ruin the surprise. But they seem unable to handle those requests nowadays. Upon arrival the first thing mentioned was the upgrade, because they didn’t bother to read the note. So the surprise was ruined and frankly it didn’t even surprise me that happened. Hospitality is dead and guests with requests are just a temporary nuisance. On top of ruining things, the room wasn’t ready yet. So the time to enjoy the sauna before dinner shortened. Shortened even more because the markings on the knobs to operate the sauna were hard to read and the knobs were even harder to access. In the shower my ass wasn’t fully covered by the privacy glass, the hot tub’s air feature sounded like a jet engine at take off and breakfast came with lukewarm espressos and only one yoghurt no fruit/no cruesli to share apparently. Plates were missing too. Complaint about the cold espressos was at first ‘solved’ by bringing us not 2 but 3 cappuccinos. What should have been a seamless experience became an endless obstacle course. The fact that there isn’t any parking next to the hotel was an integral part of that course. And all this for just under $600 per night. The sea view was nice though."

"The pluses of this hotel are its super location (though a km walk to the tram), pleasant staff and a good breakfast. The minuses are having to book a breakfast slot. It is ridiculous to be on holiday and not have the flexibility of having breakfast when it suits. The excuse it avoids overcrowding might be valid but that should not be the guest’s problem. The area needs to be expanded soon! Expected more amenities in the room eg tissues, body lotion, etc. The beds were comfortable but very narrow. Probably will not return."