Steigenberger Airport Hotel Amsterdam

"Bumped off a flight and placed in here by our airline for an unexpected overnight stay. Reception staff brilliant. Room spacious , well equipped and clean. Restaurant brilliant. Great selection of food great staff on grill counter. Great transfer to and from terminal exactly on time. A delightful stay. My usual experience of airport hotels is that they are generally pretty poor......I would welcome a stay here again."

"Stayed for a single night arriving 13th November departing 14th November, stay was good - room 237 if my memory is correct. Checked out on the 14th and asked for my bill to be emailed and then headed off to the airport Saturday morning checked my emails and no email receipt, not an issue ( maybe I was not clear enough when I provided the reception staff my email address) so Monday morning I sent an email asking for my receipt. Emailed them again on the 20th November as a polite reminder and also phoned and spoke with reception staff on two occasions who have said they will resolve it As of today still received nothing phoned the hotel Sunday morning 5 times and no one is picking up I normally do not like posting these types of reviews but I am utterly frustrated CAN THE DUTY MANAGER OF THE HOTEL PLEASE SORT THIS OUT FOR ME IT IS UTTERLY RIDICULOUS David Nurney"

"As someone who stays at this hotel regularly, I’ve really noticed the standards slipping, and it’s disappointing. The biggest problem right now is the lift situation. Each block has 244 rooms, so when the hotel is full there are a huge number of people relying on the lifts. For the last year, one of the two lifts in each block has been repeatedly out of service. This means that at busy times it’s almost impossible to get into one, and you end up waiting around. If you’re staying on floors 1 to 3, there’s a very high chance you won’t get a lift for quite a while. This morning I ended up waiting more than 20 minutes, and because of that delay I missed the shuttle to the airport. When I asked management about it, they said the landlord is responsible for fixing the lifts, but nothing seems to change. It’s also worth mentioning that using the stairs isn’t an option, as they’re for emergency use only and are located outside the building."