W Amsterdam

"We booked into the W Amsterdam last minute and the service was fantastic from when we walked through the doors. We got greeted and offered a drink on arrival. Unfortunately the room we were given had a loud fan that wouldn’t turn off in the shower and we could hear music from outside - so at 2am we went to complain and we were taken to another room in the old banking building - this was much nicer and so quiet! Would recommend requesting a room in this building. The staff were great and organised a complimentary airport transfer. The spa was incredible - an absolute must if you are staying or are just in Amsterdam! Breakfast in The Duchess was incredible too and staff were amazing."

"Having stayed at the W several times this year, would be remiss not to review and advise how excellent this hotel is. The location just behind Dam Square is perfect and right in the heart of Amsterdam. I have stayed in almost every room type from a Superior Canal to the Penthouse 1 and was never disapointed. I am partial to the Bank Building but I have stayed in the Exchange which is a bit more modern with respect to the common areas. The rooftop Lounge/Bar has excellent views of the Palace and beyond. The morning breakfast takes place in the Exchsnge building during the week and the Bank Bldg. ovetlooking a scenic canal. Finally the sauna/spa is a hidden jem in the Bank Bldg. I cannot wait to return in November"

"My stay at the W Amsterdam was unfortunately one of my worst hotel experiences. I arrived on Saturday, August 29, around 11:00 a.m. Since my room was not yet available, I was promised that they would call me as soon as it was, as I am a Bonvoy Fold Elite member. At 2:30 p.m., still without news, I returned to the front desk and was told that the room was ready, but no one had notified me. I was also told that my luggage had been brought up to the room. That was not the case, and I had to go back down to retrieve it and then bring it up myself. Upon entering the room, I discovered a sink that had not been cleaned, a used bar of soap, a defective safe, and two bottles of shampoo, but no shower gel. The worst part was in the bathroom: a kettle placed on the floor next to the toilet, used toilet paper, the seat left up, and a trash can full of refuse. I called three times before having to go back down to the front desk once again. It was only after 45 minutes that a Duty Manager came to assess the situation. I was then assured that the room would be completely cleaned. I went out around 5:00 p.m. Upon my return, around 10:00 p.m., the toilet was still in exactly the same condition. An apology card had been left in the room, but no one had bothered to verify that the cleaning had actually been done. It took another report to the front desk for a team to finally come and clean the toilet. The safe, which had been repaired in the meantime, broke down again the very next day. As for the shower gel, I had to ask for it three times before I got any. This succession of malfunctions reveals serious problems with cleanliness, coordination, and professionalism. I am deeply disappointed that an establishment of the W Amsterdam's standing, belonging to the Marriott group, could offer such a mediocre experience. I will never set foot there again and will not recommend this hotel to anyone."