NH Collection Amsterdam Flower Market

"Booked this hotel after a lot of research into the NH hotels in the area as it seemed to be the most central location. Also booked NH hotel as I had $166 dollars in loyalty that I was hoping to use. Turns out that this was not possible as I had pre paid and the restaurant and the hotel breakfast were run by 3rd party companies. The restaurant I can understand but the breakfast !!! Room was much smaller than expected and the photo of the room type I selected was very different to what I received. The bed is very hard and I found it to be uncomfortable but I guess that is personal preference. The location is excellent. Very close to numerous bars and restaurants and not far from many attractions and public transportation."

"Does not seem like a 4 star hotel. A bit dated. Window in my room did not lock, making it seem a bit unsafe. Beware of the added local tax they collect when checking in - nearly 100 euro."

"Very disappointing experience – not what we expect from an NH Collection hotel We stayed for four nights in two Superior with View rooms. Unfortunately, the hotel did not live up to the standard we expected from an NH Collection property. The location is excellent, and the breakfast was very good, especially the breakfast staff, who were exceptionally friendly, attentive and helpful. Unfortunately, these were the highlights of our stay. The handling of our requested Munttoren view was particularly disappointing. On September 9, we were offered the opportunity to customize both rooms for an additional charge, including a view of the Munttoren. On September 11, the hotel confirmed that the request had been assigned. One day before arrival, on September 16, it was suddenly rejected. When I called the hotel, I received no clear explanation and was even given incorrect information. This was extremely frustrating after having received a written confirmation. The rooms themselves were also disappointing. Neither room had a toilet brush or a proper place to store luggage, which is especially concerning given the increasing awareness of bedbugs. Both rooms were visibly worn, and the grout in the showers showed signs of mold. In room 533, our precautionary bedbug inspection revealed hairs underneath the bed sheet and stains on the bed frame and headboard. We found this extremely unpleasant and unhygienic. Room 718 was extremely small and did not even have a small desk, although desks are shown in the hotel’s room photographs. The room temperature had also been set to just 15°C upon our arrival. The corridors are very dark, and the reception experience was underwhelming. There was no particularly warm welcome, and at checkout nobody asked whether we had been satisfied with our stay. Overall, we found the hotel very disappointing and below the standard we associate with NH Collection. We have stayed at NH Collection Copenhagen and found it to be worlds apart in terms of quality, cleanliness, room condition and service"