"Booked via EasyJet as a weekend getaway to Amsterdam — except this hotel is not in Amsterdam. It’s in Vinkeveen 20km away, meaning you’ll need a car or face a 1+ hour journey involving buses or a bus + train just to reach the city centre. Marketing it as an Amsterdam stay feels is misleading.
I arrived close to midnight on Thursday and checked in quickly. There’s also a €15 “city tax”, which feels questionable given the hotel’s rural location. First impressions were positive — modern decor and a nicely styled nautical-themed room and bathroom.
That’s where it ends.
Across 3 of the 4 nights, there was consistent noise disturbance. Mornings started with people talking directly outside my ground floor room, and evenings escalated into loud, intrusive music from events at the hotel — more like a nightclub than a place to relax. When I contacted reception, I was told it would stop “around midnight” and that this happens every weekend with no apology or effort to manage expectations. I contacted Easyjet who were sympathetic but nothing was done to improve the situation.
On one night, an alarm also went off across multiple rooms, including mine, suggesting a system fault — not reassuring when you’re trying to rest.
Service levels were equally disappointing. There was no one at reception during checkout, and overall staff visibility throughout the stay was very low. Even basic services were unnecessarily difficult — room cleaning had to be requested via a QR system that didn’t work, making it effectively inaccessible, my room was cleaned once over a 4 night stay.
The hotel itself seems more focused on image than guest comfort, with sports cars displayed around the property despite there being a car park.
Yes, the harbour setting is pleasant, but it doesn’t make up for the repeated noise, lack of service, and inconvenient location.
Following my complaint, I was offered a 7% credit, which does not reflect the level of disruption experienced.
Overall: this is not a city break hotel, its a hotel in a village in the Netherlands. It’s poorly located for Amsterdam, lacks basic service standards, and prioritises events over guest comfort. Unless you’re happy dealing with noise and limited support, I would avoid."
