Hotel Mercier

"While the hotel is beautifully decorated, at approximately DKK 9,000 for three nights, I expected a higher standard of service and practical comfort. At checkout, there was no secure, locked luggage storage available. I was offered an unlocked cupboard near reception or the option of leaving our suitcases in the lobby. When I expressed concern about security, the response was a shrug rather than an attempt to help. We were instead referred to an external luggage storage facility approximately 20 minutes’ walk away. Travelling with my daughter, this was an inconvenient and disappointing way to end our stay. More generally, I did not find the staff particularly friendly or welcoming. The Junior Suite also lacked adequate wardrobe and storage space, which was surprising given the room category and price. The hotel’s design was a highlight, but the service and practical facilities did not meet my expectations."

"Avoid. “Well, you don’t seem blind. Why do you need a service dog?” That is how staff at Hotel Mercier spoke to me. They initially did not want to let me enter with my assistance dog and explicitly told me he was banned from the restaurant. They repeatedly questioned me about what he does for my disability. I supplied documentation and was still treated as though my presence was a problem. Then, when I challenged their treatment and said I would report it, they produced a different excuse: apparently, their manager said I had previously had “a glass of wine too many.” That is a lie. I live beside this hotel. I have visited three times for tea. I do not drink at their hotel bar. The sequence matters. First, my assistance dog was the problem. When I challenged that, suddenly my supposed drinking was the problem. I believe this was an attempt to smear my character rather than answer for their own behavior. Making a false allegation about a customer is a disgraceful response to a discrimination complaint. The ignorance was appalling. The interrogation was humiliating. The attempt to discredit me afterward was the most contemptible part. I have reported this incident to the discrimination reporting service. I hope it results in accountability, because staff should not be able to humiliate someone over an assistance dog and then hide behind a fabricated accusation when challenged. Hotel Mercier has an expensive-looking interior. In my experience, its hospitality was cheap, its treatment degrading, and its response beneath contempt."

"What an incredible hotel! From start to finish, everything about our stay was exceptional. The location was fantastic, the food was delicious, and the staff went above and beyond to make us feel welcome and well taken care of. Every detail was thoughtfully considered, and the level of comfort and hospitality was outstanding. Even the heated bathroom floors were such a luxurious touch! It's those little extras that make a great hotel truly unforgettable. We honestly couldn't have asked for a better experience. Everything exceeded our expectations, and we enjoyed every minute of our stay. We would return in a heartbeat and highly recommend this hotel to anyone looking for a truly wonderful experience. Five stars simply aren't enough!"