Hotel Arena

"Myself and my partner stayed here for our anniversary, and without a doubt was one of the nicest hotels we have ever stayed in. The staff are so friendly and helpful, the hotel as a building is beautiful, the rooms have high ceilings, super comfortable beds and great amenities! its in a great location, walking distance to central and a tram located super close. In a lovely park too, would highly recommend!!"

"This was, without exaggeration, the worst night’s sleep I have had in my 32 years. Upon arrival, we asked for an upgrade and were offered one by an employee who appeared to have no real understanding of the rooms in the hotel. We paid an extra €20 for this so-called upgrade, which turned out to be an absolute nightmare. The room was located directly next to what seemed to be a loading/unloading area or staff common/break area. From 10:00 p.m. until at least 4:30 a.m., there was constant noise: loud conversations, laughter, and repeated heavy banging from lorries or vans being loaded or unloaded. If this noise was coming from hotel staff, it is even more unacceptable—this is a hospitality business, and guests are supposed to rest at night. The room had no window that could be opened, making the situation even worse. Sleeping was impossible. I had to use noise-cancelling earphones just to survive the night, and even then, proper rest was impossible. My partner experienced the same. What made this situation even more distressing is that I am pregnant, which made the lack of sleep and constant noise especially uncomfortable and concerning. After this experience, I contacted the hotel with a formal complaint. They did not even reply to my email, nor did they offer to reimburse the unacceptable “upgrade” fee we paid for this room—let alone show any concern for the situation. This room should never be sold to guests, and certainly never presented as an upgrade. I will not return to this hotel and would strongly advise anyone visiting Amsterdam to think twice before booking here."

"The nicest hotel ever. We got upgraded to a nicer room for free, beautiful hotel in a massive park, beautiful walks and wildlife. Staff were all really helpful and friendly. Just a 25 minute walk to the centre. Me and my partner will 100% be coming back to stay here again."