Grand Hotel Amstelveen

"We arrived here after a very nice transatlantic cruise, we did arrive early, probably 10:00am. The unfriendly young woman on the front desk told us we were too early and would have to wait to get into our room. She said if we wanted a coffee to let her know. About 1.5 hours went by, we were still waiting in the lobby, and my husband asked her if she could get us the offered coffee, she said she was too busy, so he had to ask a second time about 1/2 hour later. This time she brought it over and said to me, ‘I need you to do something when you have finished the coffee’, I replied ‘oh, you want me to bring the cups over to you’, ‘no’ she said, ‘you need to come up and pay’, very abruptly. So much for thinking she was offering coffee. I did see some people checking out, the hotel did not appear to be very busy, but they kept us waiting there until 2:00pm, which was really unacceptable, there is no way a room would not have been available earlier. We had asked about the ‘shuttle service’ to the town they advertised at that time on their website, only to be told it was only for ‘business people’. It was also Mother’s Day and they were handing out little flower gifts to women, of course, nothing for us. I needed to use a connector that could be borrowed from the front desk for 15.00 euros deposit. There was some difficulty getting that money back when we checked out the following day, although eventually we did get it back, I felt they were questioning my honesty. Is it my fault that the evening manager didn’t follow usual procedure? I saw the manager many times when we were waiting for 4 hours in their lobby, at no time did she apologize for the wait or offer any word at all to us. It really skewed my notions of Holland being a friendly place, I would not recommend this hotel to anyone. They should also have smokers move further from the hotel, the stinking cigarette smoke comes in the door every time it is opened."

"Our flight was cancelled and Easyjet sent us here for 1 night. Easyjet did however complicate things by not actually booking us in. However receptionist Sammy was amazing, she completely went above and beyond to help us. She was so friendly and helpful. Thank you so much Sammy, you are a star 🌟"

"Nice hotel, with good breakfast"