Estherea

"This amazing hotel is almost impossible to describe!! The description on the hotel's page on Trip Advisor describes it way better than I can: "with its woolen carpets, crystal chandeliers and sumptuous furniture, the hotel is an oasis of tranquility in the middle of the bustling city." Yes, that's the word: sumptuous! And unexpected! and fun!!! Every room has a slightly different wall paper, and you come around a corner and there is another chandelier, this one pink, and oh....is that a flamingo in the plant pot?? The hotel is made from two canal houses, somehow attached to become one and renovated to become amazing! Every room is full of antique furniture and every room is different, but somehow just as beautiful as the last. The buffet breakfast has something for everyone, including a juicer, which produces fresh squeezed orange juice on demand! There is cheese, and cold meats, veggies and fruit, along with eggs, bacon and sausage. The breakfast area becomes a bar later in the day with the friendliest bartenders who were happy to introduce us to a real Giniver martini when we asked. A simply wonderful place for a nightcap after a busy day in a busy city. We adored our three days there and only wish we could have stayed longer!"

"Gorgeous boutique hotel right in the heart of Amsterdam. Really quirky rooms with very comfortable beds. Our room was on the Spia street side as opposed to the canal and was pretty noisy Fri and Sat night so if you’re light sleepers opt for canal side rooms. Hopefully some useful feedback for the hotel - breakfast, which is plentiful, is spoiled by being told that n seating that you have a 45 minute slot and being presented with your bill on seating which is not necessary. Otherwise a very comfortable stay."

"The hotel is beautiful, and the rooms are clean, cozy, and welcoming. Unfortunately, the customer service leaves a lot to be desired. After forgetting an item in my room, I contacted the hotel to arrange its return and even paid for the shipping costs. However, getting any updates has been extremely frustrating. I have had to send numerous emails and follow-up messages because they rarely respond, and despite all my efforts and having already paid for the shipment, I am still waiting for my item to be sent. It is a real shame that such a lovely hotel is let down by such poor customer service. I would have expected a much more professional and efficient approach, especially when dealing with a simple request like this. The hotel itself is lovely, but the lack of communication and follow-through has significantly affected my overall experience."