Avenue

"Hotel very well located in the center, more or less 5 minutes walking from the central station, the room is spacious, the beds are comfortable, the breakfast is poor in terms of service and food."

"I recently stayed here for two nights, and unfortunately, it was a thoroughly disappointing experience from start to finish. I arrived around 1:00 PM carrying my luggage directly from Central Station. At check-in, I was greeted by a lovely staff member from the Philippines who was genuinely nice. However, the experience was immediately ruined by her young manager standing over her, micro-managing and telling her how to do her job—even though she clearly knew what she was doing. He was simply posturing and playing the "boss." Despite having a room available right then, he insisted on charging an extra €5 fee per hour just to check in before 3:00 PM. His attitude was arrogant, cold, and transactional. There was zero focus on customer service; guests are clearly treated as nothing more than room numbers and credit cards. The property itself is very old and poorly managed: To reach the elevator, you have to walk straight through the middle of the breakfast room. The hallways were messy, with laundry and clutter left around the walls. The staff overall seemed cold, stressed, and completely indifferent. It feels like management operates on the mindset of "we don’t need to be kind or welcoming or they have their own way, because tourists will come anyway." As for the room, it was only average, but it had a major plumbing issue: the water in the shower was dangerously hot, with no way to get cold water to balance it. Like everything in Amsterdam,hotels is expensive, but high prices should come with basic hospitality."

"Very central location. Very close to the central station. Very kind staff. Good and varied breakfast. Spacious and clean triple room."