Andaz Amsterdam Prinsengracht a concept by Hyatt

"A huge WTF on how this hotel is a 5-star. On our honeymoon trip, we were placed in an "atrium" room, which had no windows, and faced the elevator, where people could see directly into our room. There is no separate bathroom - the sink is just in the middle of the room next to the bed, so if you need to get up in the middle of the night, enjoy waking up whoever is there with you in the room. If you need to shave your face, like my husband did, good luck because the mirror is offset from the sink, so you can't actually look into a mirror while shaving. If you're sharing a room with anyone other than someone you're in an intimate relationship with, you're going to see straight through the shower door. I thought that after explicitly talking to the staff and telling them how unhappy we were with our stay that they might try to make things up to us, but the attitudes were lacking. When we went to breakfast and asked to sit by a window, they told us those tables were reserved for families and placed us next to the buffet in the kitchen. When we went to the bar, we asked to sit next to the windows to look at the canal, and we were told that the tables were too big for just two people. They make a big deal of their "free minibar", but it's some sodas and one bag of popcorn. I do not understand how this place has a 5-star rating. I stayed at the Pulitzer, which is on the same street, and it's far and away a better experience. Don't waste your money."

"Fabulous hotel, great service, amazing rooms, tasty variable breakfast and cocktails. Use of the hotel umbrella was appreciated :)"

"My stay at this hotel in Amsterdam was exceptional, not simply because of the hospitality, but because of the remarkable teamwork, professionalism, and attention to detail demonstrated by every employee I encountered. What impressed me most was how seamlessly the team operated. Employees anticipated one another's needs, communicated effortlessly, and worked together in almost perfect harmony. It was evident that providing an outstanding guest experience was a shared commitment. Two experiences particularly stood out. After misplacing a writing pen while dining the previous evening, I approached the front desk to inquire whether it had been found. The young lady assisting me was unsure, but a colleague who overheard our conversation immediately recognized the item, confirmed it had been recovered, and retrieved it. A small gesture, perhaps, but a wonderful example of attentiveness, communication, and teamwork. On another occasion, I needed to extend my stay. A young gentleman explained that the hotel was fully booked but promised to check for cancellations and update me around noon. True to his word, he followed up exactly as promised. Unfortunately, no room had become available, but what impressed me was his accountability and follow-through. He made a commitment and honored it without requiring a reminder. I also had the pleasure of observing Bella interacting with both guests and colleagues. Her professionalism, warmth, and respect for others were especially impressive. Although Bella is the one individual whose name I remember, I could offer equally positive compliments about every employee I encountered. What makes this hotel special is that its employees don't simply perform their individual responsibilities well. They operate as one coordinated team, each contributing unique strengths while working toward a common purpose. I often think of exceptional organizations as a living body, with each individual contributing like a vital organ and the organizational culture serving as the nervous system that connects everything. That is precisely what I observed here. The result is something truly special: a team that doesn't merely talk about hospitality but consistently demonstrates it through everyday actions. Exceptional service is not always about delivering the outcome a guest desires. Sometimes, it is about demonstrating genuine care, accountability, and professionalism regardless of the outcome. This team understands that distinction. My sincere compliments to Bella, the entire staff, and the hotel's leadership for cultivating what appears to be a remarkable service culture. An outstanding experience that I would gladly recommend to others."