Hivernage Hotel & Spa

"Brilliant location within easy walking distance of restaurants and shopping in both old and new town. Taxis are cheap if you prefer not to walk. Hotel has great facilities with a couple of restaurants, rooftop bar, pool and spa. Staff are extremely friendly and helpful. Rooms are spacious and clean. Have no hesitation recommending this hotel for visitors wanting a mix of relaxation and local tours."

"Quite how this hotel got a 5* rating is a mystery, 3* perhaps. The positives : location, nice room, good choice for breakfast, very helpful staff. The negatives : drab reception area, tiny elevators with faulty lighting, pool ( small ) area mostly in the shade, no information sheet of hotel services in the room, no room service, no concierge for 1 1/2 days in the week, adjoins building site,,, Let’s leave it at that… the staff does its best but Marrakech offers an unbelievable range of hotels and the Hermitage Hotel & Spa is way way down the list."

"Avoid half board for families, food is delicious but the restaurant staff is so rude for families with kids. Otherwise the hotel is clean and reception staff are kind."