Diwane Marrakech

"BEWARE THIS HOTEL NO LONGER SERVES ALCOHOL I have been to this hotel 4 times over the past four years. BUT NEVER AGAIN!!’ It’s always been a great hotel with half decent rooms and great staff. Not any more. First the good stuff. The pool guy ( I forget his name ) has always been fantastic) looking after everyone. The upgraded room we had was ok but the taps in the bathroom look like they’ve never been cleaned. Now the bad stuff,four months ago apparently the hotel stopped serving alcohol. So if you are like myself and my wife, who like to lay by the pool with a glass of wine and a cool beer in the heat. All you will now get is warm coke and water. The staff in the pool bar used to be very friendly and worked hard. The new ones are rude and very unfriendly. Yes they bring you food out when you order but they don’t clear it in fact the only time they come near the pool is to bring out the food. We only ordered twice tbh the pizza on the first occasion was edible just,but the burger we ordered the next day was pink inside so we never eat there again. After eating both meals after an hour of waiting for them to be cleared I had to get up and take the leftovers to the counter as they were getting covered in flies next to our bed. The pool staff moaned that I was paying by card ( which I’d always done before and had a tab open). Now they wanted cash, so I reluctantly withdrew money from the ATM to pay. The bill was 205 dirham (approximately £18. But the machine only gave out 200 and 100 bills. Therefore when I paid the 205 bill they moaned at me again as I only had large bills. So I told them I would get the 5 dirham (approximately 40 pence ) the next day. The next morning I went there especially to pay back the 5 dirham. I gave them a 10 dirham coin and he threw it in the till and sat there. I waited for the change but he just ignored me. It’s only 5 dirham but it is the principle and shows how rude and disrespectful they are. The newly refurbished room that we paid €90 for three nights was ok but we had problems with the lights and the key card failed twice so I had to go from the 5 th floor back down to reception in 36 degree heat twice in three days. Couple all of this with the no alcohol policy.Even at night with their entertainment. We unfortunately will never set foot in this hotel again. It used to be a solid 4 star now I wouldn’t give it 2 stars."

"Before travelling, I had seen several bad reviews of this hotel and was therefore, anxious about what to expect. My fears were completely unfounded, we felt very welcome and they really looked after us. I travelled with my 17 year old daughter and although we arrived in the morning, too early to check in, they made every effort to get the room ready within an hour and gave us a choice of room. The rooms are beautiful, very clean and spacious. The staff are so helpful, particularly the man who puts the towels on the sunbeds. He was amazing, he really couldn't do enough for us. The breakfast is good, varied options. The evening meals we had at the hotel were delicious, very reasonable in price too. Again the staff service was exceptional. The location is good and the atmosphere is very chilled. All in all, I would definitely recommend this hotel."

"Where do I start.. from the moment I walked into the hotel, it was the most magical experience. From checking in to being taken to my room was prompt, friendly and they could not do enough for me. I arrived quite late. Upgrade your room, the renovated rooms are beautiful and well worth it. My room was spotlessly cleaned each day. People have expressed concern about road noise, you are the centre of Marrakesh!!. It was not loud and did not bother me at all. The city is alive, embrace that. Breakfast was great and the hotel team again was amazing, especially Haitian, Ahmed and I have forgotten the ladies name (sorry). They work tirelessly to make your stay an incredible experience. Nothing is too much trouble. Then there is Aziz, pool guy. What a guy, so focused on the guests, attending to your needs. Works long hours, always with a smile. A true professional, who clearly loved his work. All the guests loved him. Hotel Manager Karim in my eyes has nailed the level of service and experience for guests. The team, hotel and location and is a true Marrakech experience, and so close to explore places of interest. Lastly, please tip. They do not expect it, but they work so hard and in my view go above and beyond for you. That deserves a little reward, don’t you think. I will so be back. Thank you Mandy x"