Metropole

"It was not our first stay at this hotel. We had kept a good impression of our stay in 2014, where we had a magnificent Deluxe room with a terrace and a splendid view of the Lagoon. The price increase almost made us give up on coming to the Metropole. The first Deluxe room we were offered, 247, to exaggerate a little, does not allow us to enter with our two suitcases. It is small, dark, poorly decorated, and poorly laid out. We are tired and disappointed. My wife finds the energy to ask for another room. We will have 233, more spacious, but just as dark, with aging decor. The bathroom is not up to standard. It is ridiculously small. A sink basin, on which it is complicated to place our things. A hole in the bathroom door, due to a blow given by another guest! The lampshades on the nightstands are dirty. Some light bulbs no longer work. The headboard squeaks with every movement. You will be able to hear the guests talking in the adjoining room. And you will enjoy the wandering of the guest on the floor above. In a five-star hotel, Service is spelled with a capital S. For example: Changing bath products, preparing the bed for the night with a little touch: a chocolate, a bottle of water per person, closing the shutters and closing the curtains for the night... etc etc. None of that. Breakfast is just barely up to par. Smiles are not on every face and the service rules that prevail in a 5-star hotel are not known or are forgotten. Staying in a five-star hotel means looking for the exceptional. The Metropole in Venice is not, by a long shot, at that level. A good 4-star hotel, with aging decor. Finally, is it well located? Is the tourist traffic so high in peak season that the tourist coming and going and the bridge setups make the entrance and the view of the hotel quite ugly? You add to all that, the souvenir sellers from China, the Vaporetto stations... make this part of Venice a noisy place today, of which Too bad."

"Absolutely stunning hotel in the heart of venice! My husband and I had an incredible stay here. The staff were extremely attentive, kind and accommodating. We felt like royalty! The details of the decor were impeccable. I almost didn't want to leave the hotel because it was so luxurious. The breakfast every morning was a delightful experience in itself with the gorgeous assortment of food and the beautiful garden seating. I can't say enough about this hotel! I have already recommended it to all my family and friends."

"I selected this hotel because it looked directly out onto the Saint-Marc basin and had a water entrance to arrive by boat. Information is poorly communicated in 3 successive messages; I was asked for my flight arrival time. Several weeks after canceling the transfer organized by the hotel, my pickup was still confirmed! I had canceled because I wanted a boat directly from the airport, which the hotel does not offer. The hotel is a small museum, a bit too eclectic for my taste. The service and the welcome are perfect. I was amused by the starry sky in the shower. On the other hand, it is impossible to take a shower without getting water everywhere. 1 40ml pod of shampoo, by default, is a bit light even if it is enough to ask for more. Having to ask is annoying. The hair dryer is in the toilet and not in the bathroom! The bathtub deserves better maintenance. You have to choose whether to power the kettle or the coffee maker. In terms of details, the room is well organized."