Hilton Molino Stucky Venice

"My son and our friends had gifted us a lovely stay at the Hilton hotel for our honeymoon at over 700 euros a night!!!! total: two nights 1600.00 euros (spa) But everything was ruined by an event that I absolutely must share because for a 5-star hotel it is unthinkable!!!! for our arrival a spa had been booked, followed by a couple's massage The spa was broken!! It can happen anyway The massage was perfect, the young woman removed two gold necklaces from me in order to do the massage better, placed on a small towel on a piece of furniture At the end of the massage I retrieved my jewelry and put it in the pocket of my bathrobe, I went out and while waiting for my husband I put the jewelry on the reception counter next to the manager and I put my bracelets and necklaces back in the pocket of my bathrobe so that my husband could put them back on me But upon arriving in the room I was missing a necklace, we went back down in a panic (it is a necklace that my deceased mother had given me) We searched everywhere, the reception counter, the locker room, even in the basket of towels to be washed, we could not find it anywhere 😵😪😪😪 The massage room being occupied again, I was offered to come back down an hour later to search it, which we did getting down on our knees lifting up the furniture by turning on the room lights And the necklace has indeed disappeared And the manager makes me understand that they can't do anything else for me I go back up revolted saddened I ask to speak to the manager because I want to file a complaint because it is out of the question that I leave it at that!!!! I am told that he will only be there the next day We go to have dinner in one of the hotel's restaurants and some time later a young woman comes to announce to me that my necklace has been found and that it is at the front desk.... I am overcome with immense joy but at the same time I don't understand!!! Where had my necklace gone????so supposedly on the floor near the counter 😵😵😵 a gold necklace on black tile 🤣🤣🤣 Anyway, I speak with the manager later telling her that I find this very very very strange I ask her to make a commercial gesture given -that we had not had access to the Spa -That our honeymoon had been ruined by all these issues So to bamboozle us because they don't care about our bad reviews!!! reread their response 🫨😰 She spared us 🤣🤣the taxi to go to the airport (which shouldn't cost them much given the contracts they must have!!! even though we had already bought a 36 euro ticket which they supposedly said we could get reimbursed at the airport completely false I gave it to a passerby That is how a 5-star hotel acts with its clients given the number of clients they don't care at all!! 😱😱"

"Beautiful property, amazing location, furnishings and service worthy of a grand hotel, very large and comfortable rooms. We had a wonderful suite, with a huge bed and bathroom, furnished with taste. Bed and linens of the highest quality according to Hilton standards, excellent brand-name bath products, very beautiful common areas, excellent cleanliness, extremely smiling, kind, and professional staff. Breakfast perhaps a bit chaotic given the size of the hotel, but the flow of guests is managed with great professionalism and speed by the assigned staff. Huge buffet, very varied and high quality. There is a very small pool on the roof but it is very crowded; we only went up to enjoy the wonderful view of Venice. Availability of a private hotel water taxi (for a fee) that makes continuous trips back and forth from St. Mark's Square, very convenient. Rather expensive but worth it. A truly pleasant stay, absolutely recommended, personally I can't wait to go back!!!"

"Amazing hotel. Wonderful stay."