Grand Hotel Minerva

"Worst hotel stay during our vacation, booked it through American Express fine hotel and resort. Later found out it was from hotel collection from American Express. Date of stay 06/18/2026- 06/21/2006 three nights. For two adults and a child. Their standard rooms don't have a closet or place to open your suitcases or a desk or chair to sit. Will post pictures worst part was staff, highly rude even the manager Serena. M was least bit helpful. If you are in a customer service business at least be polite or have a smile or show some concern but no so stern response. I paid 3k+ euros for three nights and she told me if I wanted a closet and a space for my suitcase I need to pay 500euro to 700euro per night more. What a crap even $200 hotels room provides a closet, a desk and a chair. Don't book this hotel worst than motel 8. Will post pictures of their rooms on every website, (metal rack is their so called closet) and will make sure its been taken off of American express The hotel collection list so nobody else stay in tiny rooms without basic amenities like desk, chair and a closet even paying over $1000 per night."

"We had drinks at the bar which was all going well until we came to pay. The receipt showed that the payment had been approved but the till said there had been an error. We checked our bank account and it was there in our transactions and we showed this to the barman. The barman said this was fine and off we went but when we got down to Reception we were collared by the manager who told us we needed to pay again. We were made to feel very awkward in the middle of the Reception area and were repeatedly asked to pay again which we did not agree with. It was very upsetting for us and our 7 year old son. We left our email address in case of any issues but surprise surprise the payment went through. We have had no apology from the hotel despite them having our email address."

"Excellent Location, Great Atmosphere, Rooms new renovated some what small, however excellent value for the dollar. Service was excellent staff very accommodating. Highly recommend when in Florence."