Degli Orafi

"We stayed in the deluxe suite of the hotel. No character at all which is what we were looking forward to in Florence. Tea/coffee facilities very hit and miss. We asked for teabags and milk at reception as we had used ours on arrival. We were given 3 teabags and 2 plastic small pots of milk. These were not refilled each day during housekeeping so in the end we bought our own. On the whole the house keeping was very good and the breakfast room lovely. We were told we could have breakfast boxes awaiting in reception due to a 6am checkout/ these were not arranged. On the whole I would say overpriced and if you want character then don’t book the deluxe rooms they were very corporate."

"At a glance, this hotel is beautiful, quaint, unique and in a great location. The breakfast was amazing! However, the management was abrupt and rude. Our first night was a late one. When we went to shower the first morning, we noticed heavy mold on the ceiling. I understand it's an old hotel and wouldn't have minded the staining so much... but this was mold. We had to catch a train that morning so we hurried down to the front desk to see if something could be done. The manager came from around the divider and abruptly said we could change rooms if we could do it at that very moment otherwise there were no rooms. When we explained that we had a train to catch... we were told that if we had told her the night before, then they could have accommodated. We ended up missing our train because we had to pack everything back up and move it to the new room in order to get our valuables into the safe. I would think in a hotel of this stature that you know if you have a room with active mold... and you should not put guests in this room until it has been resolved. Many of the other staff were very friendly and nice - it really was just those in the more managerial positions that were abrupt and more rude. Out of the three hotels we stayed on our trip, this one had the most rude and unaccommodating management. I would not stay here again."

"We stayed at Hotel degli Orafi during our 20th wedding anniversary weekend, and it was absolutely perfect. The location is in the centre of everything — right next to the Ponte Vecchio and literally next door to the Uffizi Gallery. Almost everything in Florence is within walking distance. The Duomo is around a 10-minute walk, although this can easily take longer when you’re constantly stopping to admire the beautiful buildings, streets and incredible sights! We walked everywhere during our stay and only took a taxi to the station with our luggage — and even that would be walkable if you don’t have heavy bags. There is a lovely gelato shop right next door, plenty of fantastic restaurants nearby, and shopping is literally on your doorstep. Our duplex room was great. It gave us plenty of space and was comfortable, beautifully presented and perfect for our anniversary weekend. One of the highlights for me was the breakfast room. It has to be one of the most beautiful breakfast rooms I’ve ever experienced. Sitting there overlooking the Ponte Vecchio while admiring the stunning painted ceiling was such a special way to start the day. There was a great selection of breakfast options, and everything was fresh and delicious. The staff were wonderful — friendly, welcoming and always happy to help whenever we needed anything. They were also very accommodating of all the request we had. But the absolute star of the hotel has to be the rooftop terrace. WOW! The views of the Duomo are incredible, and watching the sunset from up there was simply magical. It was such a wonderful alternative to battling the crowds at Piazzale Michelangelo. Sitting with a drink, taking in the view and watching Florence change colour as the sun went down was one of the most memorable moments of our trip. The drinks were excellent, and the tiramisu was fantastic — definitely worth trying! Overall, Hotel degli Orafi made our 20th wedding anniversary weekend in Florence even more special. The location, beautiful rooms, wonderful staff, incredible breakfast setting and breathtaking rooftop made this a truly memorable stay. We would absolutely stay here again and highly recommend Hotel degli Orafi to anyone visiting Florence."