The H'All Tailor Suite Rom

"We really loved our stay at this hotel. It was walking distance to the tourist spots. Karen, Daniel and Dario were very helpful at the front desk. Karen went above and beyond in making sure we got restaurant reservations and knowing which trains to take to go to all the popular places. Otabek and Alessio served the most delicious breakfasts with a wonderful smile. Thank you"

"Excellent stay. Spacious, clean room - very comfortable bed - Breakfast was superb. The staff were excellent, friendly and exceeded all expectations. I love the location- 20 min walk to “touristy” area - but tucked away in a residential area."

"DO NOT STAY! THEY STOLE FROM US** I recently stayed at The H’all Tailor Suite with my fiancé. First of all, this is not a 5 star hotel.. it is more equivalent to a 3 star. The accommodations were nice, but definitely not 5 star. I am appalled by the way we were treated while staying there. My fiancé and I left for the day and when we came back that evening I noticed my wallet was gone and his $200 power bank stolen as well. I made sure earlier in the day to take my license, credit card, and bank card with me and switch them into my small purse. So luckily those were not stolen, however my global entry card, $50 cash, and a couple other credit cards were stolen. I am aware that I did not put the power bank or wallet in a safe, thus that is my responsibility. But when we searched for help from the hotel staff they were awful! Reception did not speak much English, which I was very understanding of so I used Google translate, but the one guy would read what I wrote and then ignore/dismiss my questions and turn around to his colleague to continue speaking Italian in front of me. All I wanted were answers as to how it was stolen. They refused to help us call the police and no manager would answer their phone. The receptionist finally got through to who I thought was a manager, but was just his coworker Elisabeth. She got on the phone with me and said “that is impossible for something to be stolen from your room and it’s not our problem.” What kind of response is that?! My fiancé and I finally reached out to the police ourselves when we found the phone number, however we were unable to file a report at the station the next morning because we had a flight early. We emailed management and they were just as unhelpful as their staff. Not Once, did someone ask me what my wallet or the power bank looked like and Not Once did someone say they would let me know if it turns up. Again, I understand I left it out of the safe, but there is still a certain amount of respect and hospitality that I think guests deserve, especially when we’re paying whatever amount to stay in a “5 star hotel;” as they call themselves. Bottom line DO NOT STAY HERE unless you want to be treated poorly or accused of stealing your own things."